
Michelle Denny Recruitment
About the Company
At Michelle Denny Recruitment, we are proud of what we do - connecting talented people with businesses that value & nurture their potential. We deliver a personal, tailored approach to recruitment across a variety of industries, supporting businesses & individuals throughout Norfolk, Suffolk, & beyond.
We work across the full spectrum of opportunities, from entry level to executive appointments, be that on fixed-term or permanent placements. As a values-led business, our philosophy is built on forming trusted partnerships, designing bespoke recruitment campaigns that align with your company’s culture, ambitions, & challenges.
One of the many things that makes us so different is our proudly independent status & consultative approach. We dedicate time to get to you know you & your business. Together we focus on your strategic aims & how your people plan will help you to achieve them. Along with the extensive expertise of our team across a range of sectors and disciplines, we excel at sourcing high-quality, hard-to-find candidates through our wide-reaching network & local knowledge.
From our office in Diss, we bring a comprehensive understanding of regional employment trends while also successfully attracting top talent from outside the area. With our insight, reach, & experience, we help businesses, like yours secure the very best candidates whilst supporting individuals in finding roles that align with their values passions & goals. Because we believe that’s when the magic happens, businesses flourish, teams strengthen, and individuals thrive. We know that recruitment isn’t just about filling vacancies—it’s about shaping futures, the futures of our clients & candidates alike.
So, if you’re a business looking to grow, or an individual ready for your next chapter, we’re here to help. Let’s sit down, have a conversation, & work together to find the right hire.
Recruitment Made Simple – it isn’t just a process, it’s a partnership.
Listed Jobs


- Company Name
- Michelle Denny Recruitment
- Job Title
- Supplier Quality Manager
- Job Description
-
Michelle Denny Recruitment is recruiting for a leading manufacturing business in Norfolk and is seeking a Quality Manager to lead and implement exceptional quality systems and practices. This is an opportunity for an experienced professional to drive continuous improvement and ensure compliance with industry-leading standards. Salary is in the region of £50,000pa plus benefits, working Monday to Friday.
The Role:
The Quality Manager will be responsible for maintaining and enhancing ISO 9001 systems, managing quality processes, and ensuring product excellence meets customer expectations. The role requires collaboration with internal teams, suppliers, and customers to achieve key performance targets and foster a culture of quality throughout the organisation.
Key Responsibilities:
Plan, develop, and manage the ISO 9001 Quality System to maintain compliance and approvals.
Lead the Quality Department, overseeing daily quality records, audits, and continuous improvement initiatives.
Monitor and manage non-conformance systems and customer complaints, utilising tools such as 8Ds and 5 Whys to identify and resolve issues.
Conduct internal audits, risk assessments, and ensure all processes align with company standards.
Report monthly quality KPIs, including On Time Delivery, reject levels, and associated trends to senior leadership.
Collaborate with customers and suppliers to achieve performance targets and maintain effective quality processes.
Experience Required:
Proven experience managing ISO 9001 Quality Systems and auditing processes.
Exceptional attention to detail with the ability to analyse and report on quality data effectively.
Strong communication skills to interact confidently at all levels of the business, as well as with external stakeholders.
Proficiency in using quality tools and techniques to resolve issues and implement improvements.
A working knowledge of metrology and the ability to interpret engineering drawings would be a great advantage.
Computer literacy and a proactive approach to driving quality standards and processes.
The Opportunity:
This is a chance to join a forward-thinking organisation that values business excellence, innovation, and continuous improvement. The successful candidate will play a critical role in maintaining high standards, ensuring compliance, and making a tangible impact on the company’s growth and success.
Interested candidates are encouraged to apply now by submitting their current CV, but feel free to contact Michelle Denny to discuss this position in greater detail.


- Company Name
- Michelle Denny Recruitment
- Job Title
- Operations Manager
- Job Description
-
Operations Manager – Lead, Optimise, and Deliver...
Michelle Denny Recruitment is recruiting on behalf of a future-focused business in Diss, Norfolk, and we are searching for an experienced Operations Manager to oversee its specialist claims management function. This is a practical, hands-on role where your leadership, organisational skills, and focus on efficiency will make a measurable impact on both the team and the wider business. The salary package is paying up to £50,000pa and is an office-based role.
The Role:
As Operations Manager, you’ll be responsible for the smooth day-to-day running of the claims department. You’ll manage a team handling first notification of loss (FNOL) and hire services, ensuring that all activities meet high standards of quality and efficiency. In addition to maintaining operational excellence, you’ll play a vital role in shaping and implementing improvements that drive performance and customer satisfaction. This position provides an excellent opportunity to influence processes and contribute to the overall strategy of the business.
Key Responsibilities:
Team Leadership and Development: Lead both in-house and remote teams, providing day-to-day support and long-term development. You’ll oversee appraisals, training programmes, and resource allocation to ensure everyone is aligned with company goals and performing at their best.
Operational Oversight: Manage claims volumes, team outputs, and adherence to service-level agreements (SLAs). You’ll take responsibility for ensuring financial performance targets are met, reports are accurate and timely, and that all operations align with regulatory and internal standards.
Stakeholder Collaboration: Act as the main point of contact for internal and external stakeholders, including clients and third-party partners. You’ll engage with senior management to report on performance and identify opportunities for growth and improvement.
Process Improvement: Drive a culture of continuous improvement within the department. From refining claims handling processes to enhancing customer service metrics such as Net Promoter Scores and Google reviews, you’ll be pivotal in ensuring the business stays ahead of the curve.
Strategic Input: Work closely with the senior management team to shape and deliver strategies that enhance operational performance, improve efficiencies, and support broader business goals.
What’s Needed:
The ideal candidate will have a Credit Hire, Financial or Insurance background:
Leadership Experience: Proven ability to lead and inspire teams, with a focus on development, engagement, and performance.
Operational Expertise: Experience managing processes in a high-pressure environment, with a focus on efficiency, quality, and adherence to SLAs.
Analytical Skills: Strong attention to detail and the ability to interpret data to inform decisions and improve processes.
Communication Skills: A natural ability to engage with people at all levels, whether delivering clear instructions to the team or presenting performance updates to stakeholders.
Drive for Improvement: A track record of implementing and embedding successful changes to improve processes and outcomes.
Why Join?
This is a role for someone who enjoys the challenge of optimising operations and supporting a high-performing team. You’ll be part of a growing business that values initiative and offers plenty of opportunities to make your mark. Alongside a supportive senior management team, you’ll have the chance to lead, innovate, and shape the future of the claims function.
How to Apply
If you’re ready to bring your expertise to a role where you can make a tangible difference, we’d love to hear from you. Please contact Michelle Denny with a brief note about why you’re the right fit for this position and we can arrange to talk. Alternatively, simply apply online.