- Company Name
- Eudonet
- Job Title
- Consultant Métier Confirmé (h/f)
- Job Description
-
**Job title**
Senior Business Consultant
**Role Summary**
Drive end‑to‑end implementation of a SaaS CRM platform for public‑sector, non‑profit and higher‑education clients. Partner with customers to analyze needs, design processes, configure the solution, manage data migration, conduct testing, and ensure a smooth adoption and continuous improvement cycle.
**Expections**
- 5+ years in functional consulting, AMOA/MOA, CRM or SaaS deployment
- Proven ability to manage projects on time, within scope and budget
- Fluency in English and French (preferred)
**Key Responsibilities**
- Conduct functional analysis, workshops, interviews, and process audits
- Draft functional specifications, user stories, and process models
- Map business requirements to platform standard capabilities and flag gaps
- Configure solution: forms, workflows, business rules, modules, reporting
- Define and coordinate custom development with technical teams
- Lead data integration and migration activities
- Prepare and execute test plans, support UAT, and secure functional quality
- Coordinate go‑live activities, transition to Customer Success, and post‑deployment support
- Promote new usage and modules, propose ongoing enhancements
- Develop training materials, conduct user training and change‑management sessions
- Manage project planning, budget, risk, and stakeholder communication
**Required Skills**
- Expertise in CRM processes (sales, marketing, service)
- Strong analytical and process‑modeling skills
- Excellent written and verbal communication (specs, guides, test plans)
- Ability to translate business needs into functional requirements
- Project‑management experience (waterfall and agile)
- Client‑focused mindset, pedagogical approach, self‑direction, functional leadership
- Collaboration with business, technical, and executive stakeholders
**Required Education & Certifications**
- Bachelor’s or Master’s degree (Bac+4/5) in business administration, information systems, project management or related field
- Professional certifications in CRM (Salesforce, Dynamics 365, or equivalent) highly valued
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This profile provides a clear, ATS‑friendly match for senior business consulting roles in SaaS CRM deployments.