International Spy Museum

www.spymuseum.org

1 Job

189 Employees

A propos de l'entreprise

The International Spy Museum, a 501(c)(3) private non-profit, opened in Washington, DC on July 19, 2002. It is the only public museum in the United States solely dedicated to espionage and the only one in the world to provide a global perspective on an all-but-invisible profession that has shaped history and continues to have a significant impact on world events.

The Museum features the largest collection of international espionage artifacts ever placed on public display. Many of these objects are being seen by the public for the first time. These artifacts illuminate the work of famous spies and pivotal espionage actions as well as help bring to life the strategies and techniques of the men and women behind some of the most secretive espionage missions in world history.

The mission of the International Spy Museum is to educate the public about espionage and intelligence in an engaging way and to provide a context that fosters understanding of their important role in and impact on current and historic events.

The Museum focuses on human intelligence and reveals the role spies have played in world events throughout history. It is committed to the apolitical presentation of the history of espionage in order to provide visitors with nonbiased, accurate information.

Offres d'emploi listées

Company Name: International Spy Museum
Job Title: Operations Sales Lead
Job Description: **Job Title:** Operations Sales Lead (Retail Operations) **Role Summary:** Lead and model exceptional customer service on the museum gift‑shop floor, coach sales associates, and maintain operational excellence. Acts as the primary floor leader and “Manager on Duty” when senior managers are absent, ensuring smooth store operations, accurate transactions, and a positive guest experience. **Expectations:** - Deliver consistently high guest satisfaction and meet sales/service goals. - Adapt quickly to changing priorities in a fast‑paced retail environment. - Work nights, weekends, and occasional holidays as required. - Perform physical tasks including standing for long periods, walking, bending, and lifting up to 25 lb. **Key Responsibilities:** - Serve as floor leader, motivating staff and modeling best‑practice customer service. - Process POS transactions accurately and follow cash‑handling procedures. - Open and close the store, manage cash reconciliation, delegate tasks, and produce daily reports. - Train new hires on service standards, product knowledge, POS use, and store policies. - Maintain store appearance through cleaning, merchandising, and updating signage. - Collaborate with buyers and leadership to monitor inventory, address discrepancies, and support loss‑prevention initiatives. - Conduct annual physical inventory and ongoing cycle counts. - Execute price changes, markups, and markdowns with clear communication of any issues. - Perform additional duties as assigned to support business needs. **Required Skills:** - Strong multitasking ability; balance guest service, team support, and operational tasks. - Solution‑oriented problem solving and quick decision‑making. - Excellent verbal communication and interpersonal skills. - Proven leadership; ability to coach, train, and motivate staff. - Proficient with Microsoft Word and Excel; comfortable using POS systems. - Attention to detail in cash handling, inventory management, and merchandising. **Required Education & Certifications:** - High School diploma or equivalent (required). - College degree preferred. - Minimum 2 years retail experience in a fast‑paced environment with a focus on customer service. - At least 1 year leadership experience (keyholder or team lead preferred).