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Volkswagen Financial Services (UK)

Volkswagen Financial Services (UK)

www.vwfs.co.uk

2 Jobs

827 Employees

About the Company

Volkswagen Financial Services (VWFS) is responsible for co-ordinating the worldwide financial services activities of the Volkswagen Group. We are a wholly-owned subsidiary of VWFS AG incorporating the UK branch of Volkswagen Bank and Insurance Services.

At VWFS, we are fortunate to work with some of the most popular and well-loved automotive brands in the world including Volkswagen, Audi, SEAT, ŠKODA, Volkswagen Commercial Vehicles, Porsche, Bentley, and MAN.

Listed Jobs

Company background Company brand
Company Name
Volkswagen Financial Services (UK)
Job Title
Customer Quality Assurance Analyst
Job Description
**Job Title:** Customer Quality Assurance Analyst **Role Summary:** Ensure customer operations meet quality, compliance, and satisfaction standards by analyzing data, reviewing processes, and driving continuous improvements across core and outsourced teams. Focus on high-risk and regulated areas. **Expectations:** 2+ years’ experience in quality assurance or compliance. Analytical aptitude and stakeholder collaboration. Expertise in process reviews and regulatory frameworks (e.g., FCA). **Key Responsibilities:** - Analyze customer data, complaints, and quality metrics to identify trends and improvement opportunities. - Scope and lead end-to-end customer journey reviews to mitigate risks and optimize performance. - Partner with Customer Operations and outsourcers to align quality frameworks and ensure adherence to standards. - Chair calibration sessions and coach teams on process adherence and compliance. - Support compliance audits and regulatory requirements (FCA) for outsourced and internal teams. - Act as subject matter expert on customer-facing processes for projects and cross-functional teams. **Required Skills:** - Advanced data analysis using Excel and MI reporting tools. - Experience in regulated environments and QA frameworks. - Strong communication, stakeholder management, and coaching abilities. - Expertise in customer operations processes (e.g., collections, resolutions). - Problem-solving and process improvement focus. **Required Education & Certifications:** Not specified.
Milton keynes, United kingdom
Hybrid
19-09-2025
Company background Company brand
Company Name
Volkswagen Financial Services (UK)
Job Title
Corporate Credit Assessment Operations Manager
Job Description
Job Title: Corporate Credit Assessment Operations Manager Role Summary: Lead and manage a team of Corporate Credit Analysts and Specialists, overseeing all operational aspects of credit assessment for corporate customers. Implement and maintain robust controls to ensure compliance with ECB and FCA regulations and the Volkswagen Bank European Organisational Handbook. Serve as the gatekeeper for the 1st vote process, approve or decline a PS10m underwriting mandate, and ensure the function is audit‑ready. Expectations: Deliver accurate, timely credit decisions and maintain high quality standards. Foster a high‑performing, inclusive team culture, and drive continuous improvement in processes and reporting. Key Responsibilities: - Manage day‑to‑day operations of the Corporate Credit Assessment team, providing coaching, performance management, and development. - Design, implement, and monitor controls aligned with ECB, FCA, and E‑OHB requirements. - Approve or decline corporate credit proposals within a PS10m mandate for VWFS UK Fleet and VW Bank wholesale products. - Act as the 1st vote decision authority, ensuring audit readiness and adherence to governance frameworks. - Prepare credit applications, recommend limits, securities, and lending conditions. - Conduct quality assurance, portfolio reviews, and annual customer reviews. - Collaborate with data processing and risk committees to produce required reporting and risk reviews. - Ensure secure capture and maintenance of customer data across systems (Experian, KYC, AML, End‑of‑Review, limit switches). - Identify and implement efficiencies between VWFS and Corporate Credit Assessment workflows to support sales channels. Required Skills: - Proven leadership and team‑management skills with experience in coaching, mentoring, and performance feedback. - Strong knowledge of ECB and FCA regulatory framework and experience in a regulated banking environment. - Advanced financial analysis capabilities: interpreting balance sheets, assessing credit risk, and determining appropriate securities and limits. - Experience as a 1st vote credit decision maker. - Analytical mindset with ability to develop and interpret credit portfolio reports. - Excellent communication, stakeholder management, and decision‑making integrity under commercial pressure. - Superior organizational abilities, multitasking, and deadline management. Required Education & Certifications: - Bachelor’s degree in Finance, Accounting, Economics, or related discipline. - Professional certification such as CFA, FRM, or equivalent preferred. - Minimum 5–7 years’ experience in corporate credit assessment within a regulated banking context.
Milton keynes, United kingdom
Hybrid
20-09-2025