Desktop Support Engineer - aap3 Recruitment

Skills

Communication ServiceNow Microsoft 365 Change Management Networking Windows Organization Android Active Directory

Job Specifications

Desktop Support Engineer/ Technician

6-month initial contract - extendable

5 days per week onsite - central Paris

Fluency in written and spoken French and English will be required for this role due to the international nature of the business.

We have an exciting opportunity for a Desktop Support Engineer/ Technician with an established and growing global organization in the financial sector based onsite in central Paris.

In this role you will provide Desktop Support to the organizations staff within London and EMEA. The role seeks an individual with experience owning and driving end user hardware and end point technology road map with the ability to present technical evaluations and proposals to senior management. You will need good experience with ServiceNow, building and maintaining dashboards and reporting looking at fleet health and service trends.

Key responsibilities:

IT hardware incident and task fulfilment to end-users (predominantly Lenovo/ apple)
Troubleshoot, diagnose, and resolve technical issues efficiently and professionally
Printer support and configuration
High level of knowledge and support experience of hardware, software, security, networks, internet, storage, and some understanding of service desk
Experience with problem and change management procedures
Maintain ITSM records via ServiceNow, including incidents, requests, and asset tracking
Liaise with global teams and external vendors to coordinate solutions
Support office moves and meeting room setups
Champion service quality and proactively improve documentation and support processes

What you'll bring:

Proven background within Desktop Support in corporate environments
Windows 10/11, Microsoft 365, Exchange Online, Active Directory
iOS and Android device support via MDM - Intune
LANDesk/Ivanti, Citrix, Zoom, MS Teams, VoIP systems
Familiarity with networking, security tools, and two-factor authentication
VIP support experience advantageous
Experience owning and driving end-user hardware and technology roadmaps
Ability to present technical evaluations and proposals to senior management
Strong experience with ServiceNow ITSM - incidents/ requests and CMBD management in addition to the ability to build/ maintain dashboards and reporting
Strong communication and interpersonal skills, particularly when working with executives
A self-starter mindset with the ability to take ownership and see issues through to resolution
ITIL-based support experience; ITIL certification preferred

Additional skills of interest:

Financial industry experience
Office relocation/ moves
O365/ Security certifications
ITL Foundation certification

If the role sounds like you please message me or share your CV in English

About the Company

What makes us different? Well our company background is in IT Managed Services, and our business is owned and run by experienced technical IT professionals so this gives us a unique insight into the IT recruitment market, allowing us to locate and deploy the very best candidates not only to fit the job, but also to fit the culture of your business. Our specialist team of Account Managers, Recruitment Consultants and Resourcers is experienced in both permanent and contract recruitment, working with companies from small local... Know more