Information Technology Support Engineer - Alchemy

Skills

ServiceNow Networking Agile

Job Specifications

Job Description - IT Support Engineer

Location - Paris, France

Roles and Responsibilities:

1. Support and management of end point devices such as user profile configuration on company provided laptops, system troubleshooting and regular system updates.

2. M365 Apps knowledge and troubleshooting

3. Management of AV devices which are deployed in the conference rooms such as MTR kits, Cisco Webex Board Pro and BYOD.

4. Overseeing corporate wifi network and reporting any network issues to the relevant support team in timely manner ensuring no impact to the end users.

5. Reporting and inventory management of IT asset stocks and ensure timely disposal of end of life devices by following the due company process.

6. Maintain the sanctity and hygiene of the IT Hub & Comm rooms.

7. F2F connect with end users to gather real time feedback especially VIP users.

8. Collaborate with wider global IT team on various technical, operational and innovative topics and aim for continuous service improvement in the EUC area

Must have skills:

1. End user computing knowledge

2. Mobile device management knowledge - MS Intune

3. Printer and AV solution knowledge

4. Basic networking knowledge

5. Excellent communicator

6. Agile, team player, collaborative and easily approachable

7. MS Office Apps

Good to have skills:

1. French language, but not mandatory

2. ServiceNow for ticketing

Working Hours: On site - 8*5 support

About the Company

Alchemy Recruitment Solutions is a dynamic and forward-thinking recruitment agency specializing in providing tailored staffing solutions across a range of industries including IT, Hospitality, Logistics and Commercial. With a strong commitment to excellence, we connect businesses with top-tier talent, ensuring that both companies and candidates thrive in their respective fields. Our team of experienced recruitment consultants works closely with clients to understand their unique requirements and business culture, enabling u... Know more