Inside Sales Representative - Cornerstone Building

Skills

Sales Customer Service Windows

Job Specifications

Company Description

Who We Are

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you've come to know and trust. We have endless building product options from standard to specialty to customized to whatever you're looking for. But it's our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect From Our Company

You will be Part of a Winning Team
You Can Capitalize on Your Opportunities and Make an Impact
You Will Be Well Rewarded for Your Contributions to our Success
You'll work for a growing company with an excellent reputation in our sector for providing great products and customer service
Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
Resources and support to help you manage your personal wellness

What The Company Expects Of Our Team

Bring yourself fully to work each day
Playing your role on the team so together we Win as One
Welcoming and Driving Change to support our continued evolution
Help drive the success of our Canadian Business through living our universal core values
Making an Impact to ensure our continued success

Job Description

Position Overview

Ply Gem Canada is looking for a passionate, ambitious individual with a drive for sales and career growth to become part of our thriving team. Reporting to the Branch Manager and working closely with Outside Sales Representatives the Inside Sales Representative is responsible for providing sales support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all orders from receipt to delivery.

Key Responsibilities

Assist customers and Outside Sales Representatives with all inquiries regarding product, shipping, guidelines, warranty, etc.
Involved with the blueprint takeoff process, and quoting & ordering processes through direction from the Branch Manager and information from Outside Sales Representative
Daily processing of incoming orders in a timely manner
Performing daily order cross-checking. Preferably this would occur prior to the order being transferred but must be completed within 48 hours (2 working days) of order transfer.
Coordinating the scheduling of orders with Production Control when customer requests
Run weekly open order report and follow up on open orders with customers.
Handle order change and rush request from Dealers and Sales team in a timely manner
Maintenance of sales files in conjunction with the Outside Sales Representatives and Branch Manager
Take part in employee review process, including establishing yearly goals and objectives that align with the Branch, Corporate and personal goals and objectives.
Continuous improvement in order management. Instill questions and review processes/practices and make recommendations accordingly
Works with the credit department to ensure orders are released in a timely manner
Are the primary point of contact internally for the accounts they represent
Payment and cash processing of orders and ensure payments and account statements are in order
Communicate with shipping departments and customers regarding s

About the Company

Cornerstone Building Brands is a leading manufacturer of exterior building products serving the residential and low-rise non-residential markets across North America. Through our expansive footprint and comprehensive product portfolio, we are uniquely positioned as a one-stop-shop for vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories -- all available through our trusted product brands to support a wide range of needs and end-uses. Our success is driven by our dedicated team me... Know more