Job Specifications
OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.
As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.
About the Role:
The Account Manager is an integral part of our sales team, responsible for executing market sales plans and managing key accounts within a designated international market and business channel. This role will drive account performance, customer engagement, and brand execution. The AM will own the delivery of targets and KPIs, and act as a liaison between regional strategy and in-market execution.
Key Responsibilities
Plan Execution
Support the Director in developing the sales plan for the market and channel
Own execution of the sales plan to deliver monthly, quarterly, and annual sales targets and KPIs
Monitor account-level performance and support adjustments based on insights, opportunities and identified risks
Deliver monthly reporting on sales, promotional activities, and market trends
Account Management
Build and manage strategic customer relationships and execute joint business plans
Manage business plan execution, including but not limited to launching new products, delivery of product marketing and training support, meeting customer deadlines, managing customer orders, and supporting forecasting
Lead regular business reviews with customers and provide account updates, promotional activities, and market trends
Ensure timely communication of pricing, orders, credits, and sales support
Visit customers regularly within the market to ensure Olaplex standards and objectives are achieved, and to assess and execute key opportunities to maximize sales and profitability
Cross-Functional Collaboration
Partner with Marketing and Education to localize and execute global toolkits and training initiatives
Collaborate with Operations, Planning, and Customer Service to support forecasting and flawless execution
Act as the internal voice of the customer and market within the international organization
About You:
5+ years of experience in account management or sales, preferably in beauty, FMCG, or luxury
Track record of achieving sales targets and managing complex customer relationships
Strong commercial acumen and ability to work across multiple stakeholders
Proficiency with sales tools, dashboards, and Excel
Ability to travel 30% of the time
Fluent in English and key market-specific languages
We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.
Our Total Rewards:
Competitive compensation
Work/Life Balance: Paid Holiday, Federal Holidays, and flexible work schedules
Wellness: Company Contribution of 90% to employee's BUPA Supplemental Health Insurance.
Employee Assistance Program through Telus Health
Financial Well-being: Company contributes 8% of pensionable earnings to Pension Scheme
Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
Our culture has an "attitude of gratitude" and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
Products: Twenty (20) free products per year, plus a friends and family discount
Our Commitment to Diversity, Equity, and Inclusion:
Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.
OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.