Technical Support Engineer
On site
Leeds, United Kingdom
Full Time
13-01-2025
Job Specifications
Our rapidly expanding managed services provider based in Leeds is looking to grow our technical team. The ideal candidate will already have MSP experience and will be familiar with all the relevant technologies. If you would like to come work on the IT front-line implementing the latest tech and working with a friendly team of professionals, then get in touch!
Responsibilities
Provide 2nd line IT support to over 130 businesses across Yorkshire and beyond both remote and on site.
To organise your own time and self-manage your workload, ensuring all time spent on a job is logged.
Visit client’s sites as and when required.
Acting as a route of escalation for less experienced team members.
Managing customer expectations, giving realistic timeframes and advice.
Occasional travel to London will be expected with all expenses paid.
Qualifications
At least 3 years of experience in Technical support
Customer service oriented
Strong written and verbal troubleshooting skills
Driving license and access to a vehicle
Professional certifications (Microsoft, Cisco etc.)
Technical Knowledge
Microsoft Cloud - Office 365, Azure AD, InTune.
Virtualisation - HyperV or VMware
Windows Server - Active Directory, Group Policy, Shared Folders, Permissions, SQL
Networking - DHCP, DNS, VPN, VLANs, Firewalls, TCP/IP, routers, leased lines
Backup - Veeam, Acronis
VoIP - 3CX
RMM experience would be an advantage - helpdesk, ticketing, patch management, automation.
Desired Experience
Cloud migrations - on premise to Azure, Office 365 etc.
Microsoft Intune - management of corporate devices, central policies, auto-enrolment, security baselines etc.
Cyber Essentials - completed CE applications for corporate customers.
Firewall configuration, VPN setup etc.
Apple technology, iPads, Macbooks, MacOS, Apple Configurator etc.
Benefits
Salary range £25k - £30k
20 days holiday + 8 bank holidays + 1 additional day per year.
Christmas week off every year
Generous pension scheme
On site parking
On site EV charging
High spec company laptop
All travel expenses paid.
Company events / nights out
Bright HR employee portal with access to hundreds of discounts / offers.
Employee assistance and wellbeing programme
Unlimited professional certifications & training
About Us
We like to think we do a good job looking after our customers’ needs and supporting their businesses. There are many IT providers in the market who are providing poor service, so we are proud to be one of the good ones. We are looking for a strong addition to the team who can help us to grow whilst we continue to maintain this level of care.
Having started up in November 2019 during the height of the pandemic when many businesses we're struggling, we buckled down, worked hard and just got on with it. We learned how to grow during a difficult time when just getting an appointment to see someone, was hard enough. Now, we are thriving, with a team of 8, soon to be 10.
We are very friendly and open team, honesty and fairness is at the heart of everything we do. Unlike many IT providers, we are not just trying to empty the pockets of our customers. Our approach is to keep our customers happy, all of the time, not just when they first sign-up. Over 5 years we have only lost 3 clients which we believe is testament to our service level.
We want our team to stay with us for the long-term too, so we try to be flexible as an employer. This role is office-based, however, everything we do, all of the systems we use, are all 100% cloud-based. We have been careful since day one to ensure this so that our team can work from anywhere, anytime. Should you need to work from home some days, whether it's a doctors appointment or your child's school sports day, just give us a heads up.
Our company is part of a group, within our premises there is also a managed print provider, a software firm and a document management provider. Across the group there are around 50 staff. We all share communal areas and enjoy a good chin-wag. We also have group-wide social events throughout the year.
About the Company
We provide excellent IT, VoIP & connectivity services to business across Yorkshire and beyond. Know more
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