Incident Manager

On site

Strasbourg, France

Freelance

13-01-2025

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Job Specifications

Hi,
One of my clients in Strasbourg, Franceis urgently hiring for a Incident Manager. This is a fantastic opportunity to dive into a challenging role, offering both personal and professional growth. Please send a copy of your CV if you would like to apply.

Job Description:
Title: Incident Manager
Location: Strasbourg, France
Duration: 6months + freelance contract
Work Mode: Onsite

The Incident Manager will oversee all aspects of the day-to-day incident management process and guide a team of Engineers.
This role will coordinate technical troubleshooting calls and guide teams with focus on restoring service and reducing impact to the business and clients, play a major role in post incident reviews and will transition client impacting incidents to the Problem Management team.

Employment and technical Requirements:
3+ years of professional experience as Incident Manager in medium to large, complex client operational environments
Demonstrated proficiency or experience with operating systems and Microsoft Office suite
Hands-on experience with ITIL methodology with a special focus on Incident, Problem, Request Fulfilment, Configuration and Change Management
Knowledge of Agile, Scrum, Kanban, Lean, Waterfall methodologies
Effective communication and presentation skills
Fluent written and spoken English; French is a plus
Certification ITIL Foundation and Prince 2 Practitioner is a plus
Experienced in working in EU environments
Experienced in working in consortium set up is a plus
Technical or Functional Knowledge of FLINK, Kafka, Microservices, Kubernetes, Elastic search is a plus.
Reports to:
Service Delivery Manager (Onsite)
Education:
Bachelor or University degree in IT or equivalent through relevant experience.

About the Company

Founded in 2008, ConSol Partners are one of the world’s leading technology recruitment brands based in London and Austin. ConSol Partners provide permanent and contract recruitment solutions to FTSE & Fortune 500 companies, global brands and start-ups across the internet supply chain of Communications, Cloud and Digital. The expansion of network COMMUNICATIONS empowers the next generation of online CLOUD technology which inspires and enables the evolution of DIGITAL content. Listed for the last three consecutive years by T... Know more

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