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SISL Global

Desktop Engineer

Remote

Grays, United Kingdom

Freelance

15-01-2025

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Job Specifications

Duration - 4 Month Project

Job Summary:
The IT support engineer is responsible for providing onsite support in installing and troubleshooting of customer’s IT infrastructure (EUC, Servers and Networking equipment).. The role will involve significant travel to customer site.
Key Responsibilities:
Perform the On-Site IT services and support (walk-in and on-site support)
Support the local IT infrastructure
Collaborate and engage with different business teams on IT related matters
Provide user training and on-boarding
Support meeting rooms and AV equipment
Support end-user equipment as per client’s standards
Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
Perform visits to remote/ dispatched sites when applicable
Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
Browser troubleshooting
Re-imaging laptops
Maintaining inventory of equipment
Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
Keep aging incidents under check
Provide reports of open incidents and actions being taken to resolve those incidents.

About the Company

SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in US, Canada, UK, Europe and South East Asia SISL Infotech delivers: - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations. Why ch... Know more

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