Job Specifications
Overview:
Do you enjoy solving problems, looking at problems through a different lens, and working closely with customers to innovate new solutions to complex problems? Do you jump with excitement at the opportunity to identify trends and provide unique business solutions? Do you want to join a team where learning about a new technology or solution is part of our work every day?
The Industry Solutions Delivery (ISD) Engineering & Architecture Group (EAG) is a global consulting and engineering organization that supports our most complex and leading-edge customer engagements. Driving early-stage deliveries, enhances ISD’s technical capabilities, and partnering with others to develop approaches, innovative solutions, and engineering standards in order to set our sales and delivery teams up for success. Leveraging the principles of model, care, and coach, we provide consistent high-quality customer experience through technical and AI leadership and IP capture centered on delivery truth.
As part of the team, you will be a key leader in the largest Security team in Industry Solutions Organization, learn in a fast paced, live-site focused environment, deliver customer value with everything we do and help protect Microsoft’s enterprise customers.
The job provides an opportunity to:
Impact on one of the fastest growing teams in Industry Solutions that is critical to the Microsoft Security strategy.
Work in a world class team of Security Analysts, Architects, Incident Responders, and leadership that will help you grow your career.
Be part of a dynamic Security community that will enable you to learn, collaborate, and contribute with the top minds in the industry.
We are looking for someone who is highly customer focused with the right combination of curiosity, technical aptitude, and communication skills to become a Security Delivery Manager in the Security Service Line within the Industry Solutions Organization.
You will be part of a high-performing security organization and will be in a role that is focused on customer success and satisfaction. Since we are a security team, we focus a good deal on security technologies, so the ideal candidate will have strong Cybersecurity experience addressing complex customer scenarios in delivery and/or operations capacity. What’s also super important is that you can show empathy for customers, their business outcomes, and plans, and are proficient at guiding teamwork to deliver great security outcomes for our customers.
We are a team of fun, dynamic, supportive community of Program Managers, Architects, Incident Responders, Security Analysts, and our Leadership is committed to delivering the best Security solutions and services to our customers. We get to develop and run innovative Security services at extremely large scale for our enterprise customers, which presents challenges we love to solve.
If this sounds like the right environment for you, please join us.
Qualifications:
Required/Minimum Qualifications
Bachelor's degree in computer science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR master's degree in computer science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR equivalent experience.
Additional or Preferred Qualifications
Bachelor's degree in computer science, Information Technology, Engineering, or related field AND proficient years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR master's degree in computer science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR equivalent experience.
Technical sales experience.
Project management experience.
Technical or Professional Certification in Domain (e.g., Security).
Responsibilities:
Understanding Customer/Partner Technical Environment
Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project. Learns to adapt business models, plans, and solutions to insights.
Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such