Job Specifications
Medical Information Associate (12-month contract)
Hybrid – Toronto, ON
Introduction
We are hiring a Medical Information Associate with one of our global pharmaceutical clients, Eli Lilly. This is a 12-month contract position that is based in Toronto, Ontario. The purpose of the Medical Information Associate (MIA) role is to create and maintain a streamlined portfolio of local medical information content in English and French, across traditional and digital channels, throughout the product lifecycle. It is critical to anticipate local customer medical information needs by leveraging global/ local insights and having a solid understanding of the local information ecosystem and use this knowledge to drive local therapeutic area Medical Information strategy.
The Medical Information organization combines scientific knowledge and communication expertise, across channels (i.e., phone, e-mail, webform, web, voicebot, etc.) in order to organize and deliver relevant medical communications that are meaningful and relevant to customers, enhances patient care and advances the quality and transparency of Lilly research.
Responsibilities
Respond to Unsolicited Requests for Information
Respond to unsolicited verbal and written Medical Information inquiries from HCPs, consumers and cross-functional colleagues, in a prompt, accurate and compliant manner.
Meet or exceed customer satisfaction objectives
Use local and global data, customer insights, and knowledge of Canadian information ecosystem to formulate local therapeutic area Medical Information content strategy
Create and manage a local portfolio of high-quality Medical Information responses, supporting different audience, traditional and digital channel needs in English and French. This includes, but is not limited to: Medical Letters, cFAQs, Multi-Response documents, Webpages, Voice Bot content, Slide kits
Partner with relevant roles and teams within medical information, and across the business (e.g. medical, marketing, business units, digital, GMI), to optimize TA content and delivery.
Support cross-functional teams with tactic development addressing clinical care gaps
Develop and maintain therapeutic area (TA) knowledge
Understand the medical information and regulatory and competitive environment, in relation to capabilities, activities, subject matter expertise (e.g. MI, technology) and service delivery
Monitor requests and TA (e.g. brand, competitors, markets) to maintain subject matter awareness and up-to-date content.
Have expert technical knowledge: efficiently analyze and integrate information from a broad range of resources and technologies to address complex customer questions in a timely manner.
Manage issues and crises, applicable to brand/TA.
Analyze metrics for applicable TA, sharing insights at local, regional and global level (in conjunction with key personnel).
Develop and maintain partnerships with key internal teams to accelerate and optimize upcoming launches, manage issues and deliver solutions.
Deliver scientific training (i.e. CRC, PSP, patient safety, sales etc.) and share expertise with others; coach (formal/informal) and support colleagues within function and broader organization
Review promotional, medical, educational and other communications for scientific rigour and accuracy as per procedures.
Deliver digital/virtual, technological and automation initiatives to optimize service delivery, operations efficiencies, customer experience or optimize resources in line with business priorities/goals.
Manage projects to agreed outcomes and deliver business benefits.
Implement and deliver on complex transformation projects or solutions.
Support operational improvements for inspection readiness and/or in relation to inspection outcomes.
Requirements
Bachelor’s degree in pharmacy, Medicine, Nursing or other related health care field or medical sciences
Bilingual (English and French) preferred
Advanced written and verbal language skills
Strong skill in data analytics, including the ability to interpret complex data sets and generate actionable insights
Proficiency in understanding and utilizing artificial intelligence (AI) technologies compliantly with careful consideration of their implications
Agility: Demonstrated ability to adapt quickly and effectively, with a proactive mindset
Ability to translate complex medical information and data into a succinct, technically correct, readable document that customers can use to make clinical decisions.
Experience with databases, performing medical literature searches and evaluation of the medical literature
Flexibility in working in multiple therapeutic areas as need arises
Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc.)
What We Offer
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