Support Research Reporting Analyst
Hybrid
London, United Kingdom
Full Time
13-03-2025
Job Specifications
Introduction
Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
Job Description
Are you passionate about data analysis and eager to contribute to strategic decision-making? Join our dynamic Research & Insight Team at Heathrow as a Support Research Reporting Analyst.
The Research & Insight Team guides and inspires the whole business in their decision making through the provision of compelling Research, Insight and strategic data analysis.
The primary purpose of this role is to derive actionable insight from our research data (numeric and text) through undertaking in-depth analysis, interpretation of trends, and reporting on measures included in both Heathrow’s internal & external research programmes to drive our business decision making. Therefore, the role holder will need to be able to demonstrate understanding of analysing data in excel and/or Power BI and keen interest to further develop their analytical skill-set.
Your role will involve
Analyzing and reporting monthly and quarterly data results, including Executive KPIs related to customer research data.
Delivering ongoing and ad-hoc analysis-based projects, developing options for improvement and clear business recommendations.
Synthesizing various data sources (numeric and text) to produce insights and recommendations that enhance Heathrow’s understanding of customer needs and wants through tabular, graphical, and report formats and sharing them throughout the business.
Collaborating with the Research and Insight team and the broader data community to review market data sources and ensure impactful results.
Delivering regular reports to a consistent and high standard within set timescales and consistently identifying opportunities for self-development and process improvements.
These Skills Are Essential
Experience analysing data in Excel.
Proficiency in Power BI.
Strong numerical and logical skills with the ability to communicate data findings clearly and concisely.
Excellent organisation and time management skills.
Ability to understand data requirements and work well with various personalities and work styles.
Self-motivated with the ability to work independently.
Ideally, you will also have:
Experience building engaging presentations in PowerPoint.
Experience working with text data and building taxonomies/syntax.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Company
There’s no place like Heathrow. We are Europe’s largest airport and the world's most connected airport. Heathrow is home to more than 80 airlines and is the UK’s most valuable port by value, connecting passengers, businesses and cargo to more than 200 destinations around the world. Know more
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