Operations Support System Engineer
On site
Temse, Belgium
Freelance
13-03-2025
Job Specifications
Greetings!
We are Hiring for Operations Support System Engineer in Temse Belgium.
The key responsibility is to provide customer facing end-user support within a team that includes:
Break-fix and support in Microsoft environment for laptop, desktop, tablets and associated hardware, software & peripherals including operating System, base loaded software, Office suite and other business application as well as Mobility devices (Android/iOS - iPhone/iPads)
Imaging/Re-imaging end user IT devices according to client IT security policies and procedures
IT infrastructure equipment support including large scale office moves, re-stack activities, that includes printers and MFDs (Multi-Function Displays).
Coordinate with vendors / Contractors for provision of end-user support (e.g., Hardware repair, replacement, intervention …)
Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement).
Manage CMDB (Configuration Management Database) assignation, configuration, retirement and disposal records, provide proper maintenance of asset information, utilization of devices, replacement according to customer lifecycle, asset health and operational constraints
Provide IT support for on-site and/or off-site events and meetings
Provide On-call support outside business hours, provide IT support for disaster recovery and emergency response service.
Implement best practices to resolve issues, follow guidelines provided (Knowledge Base), document and improve existing guidelines, propose new ones.
Manage and inventory LAN cabling / racking, coordinate port activation's and deactivation's, escalate to customer if required.
About the Company
Adroit People Ltd is a top-notch technology firm focused to deliver Staffing Services, IT Consulting, Implementation and Support Services in UK, Europe, USA, Asia-Pacific and Middle East. Adroit People Ltd creates and implements value-added solutions to its clients. It has got an excellent range of competencies in the implementation, maintenance and support of various technologies including ERP, Oracle and Web Technologies. As an end-to-end solutions/services provider, we strive to give the best solutions to our customers,... Know more
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