Reveal Media

About the Company

For over 20 years, we have designed and built world-leading body-worn video systems - always in close partnership with the frontline workers who use them.

We are the market leader in the UK, which is leading the world in adopting body-worn video. Our systems are used by the majority of UK police forces, as well as in prisons, local government, private security, healthcare, retail and, most recently, sports.

We currently supply and support cameras and software to clients in 40+ countries. Our international activities are growing rapidly. We have offices in the UK, USA and Hong Kong.

Our approach is to work closely with customers to make sure they have the best possible experience with body-worn video. We pride ourselves on building long-term, effective partnerships while making a difference to public safety every step of the way.

Case Studies: https://www.revealmedia.co.uk/news

Listed Jobs

Company Name

Reveal Media

Job Title

Senior Azure SaaS Reliability & Support Engineer

Job Description

**Job Title** Senior Azure SaaS Reliability & Support Engineer **Role Summary** Deliver third‑line support for enterprise SaaS deployments on Azure, ensuring high availability, performance, and reliability across single‑tenant and multi‑tenant environments. Drive incident resolution, capacity planning, automation, and continuous improvement to maintain service‑level objectives (SLOs) and reduce recurrence of issues. **Expectations** - Meet or exceed defined SLOs and error‑budget thresholds for all deployments. - Reduce MTTR for critical incidents and minimize recurrence of common problems. - Provide actionable reliability reports and automation impact metrics to stakeholders. **Key Responsibilities** 1. **Environment Health & Incident Response** – Monitor performance, error rates, and database health; troubleshoot complex incidents using Azure diagnostics; provide third‑line support for escalated cases. 2. **Reliability Engineering** – Define and track SLOs, perform capacity planning for VMs, SQL DBs, and Blob Storage; implement scaling strategies before issues arise. 3. **Automation & Tooling** – Build scripts (PowerShell, C#) and Azure functions/Logic Apps to detect, remediate, and self‑heal recurring issues. 4. **Monitoring & Reporting** – Deploy and maintain Azure Monitor, Application Insights, Log Analytics dashboards; produce reliability and incident trend reports. 5. **Continuous Improvement** – Contribute to post‑incident reviews, update runbooks, and feed systemic risk insights into the improvement program. **Required Skills** - ≥3 years of third‑line support, SRE, or cloud operations for SaaS. - Deep experience with Azure components: App Services, VMs, Azure SQL Database, Blob Storage, Azure Monitor, Application Insights, Log Analytics, Azure Functions, Logic Apps. - Proficient in SQL, PowerShell, and C# for automation and troubleshooting. - Advanced use of Azure diagnostics, Kusto Query Language (KQL), and capacity planning. - Strong incident‑resolution and root‑cause analysis capabilities. - Ability to document findings and communicate with technical and non‑technical audiences. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - Relevant Azure certifications such as Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, or Azure SRE fundamentals desirable.

Kingston upon thames, United kingdom

Hybrid

Senior

29-01-2026

Company Name

Reveal Media

Job Title

Senior Data Analyst

Job Description

**Job Title** Senior Data Analyst **Role Summary** Drive data‑driven decisions for Reveal’s global service operations by extracting, transforming, and visualising data from Azure, Salesforce, Halo ITSM, and related platforms. Build advanced Power BI dashboards, robust data models, and forecasting tools. Lead AI‑enabled analytics initiatives using Python and modern generative AI tools to automate insights and enable self‑service reporting. **Expectations** - Deliver accurate, timely analytics and dashboards to senior executives, sales teams, and service delivery units. - Automate recurring reports and reduce spreadsheet dependence. - Implement AI‑assisted tools that enhance insight generation and operational efficiency. - Maintain high data quality, governance, and consistent KPI definitions across regions. **Key Responsibilities** - Design, develop, and maintain ETL pipelines for Azure, Salesforce, Halo ITSM, and external systems. - Build data models to support operational, commercial, and executive reporting. - Analyze service performance (SLAs, MTTR, incident volumes, backlog, repair cycles, device failure patterns) and develop trend & forecast models. - Create and standardize Power BI dashboards for diverse audiences (executives, sales, ops, customers). - Automate reporting workflows with Python, including development of Copilot/ChatGPT‑style agents and natural‑language interfaces. - Collaborate with stakeholders to identify high‑value AI use cases. - Provide analytical support for continuous improvement, risk identification, and strategic customer reviews. - Enforce data governance, KPI documentation, and data quality controls. **Required Skills** - Advanced proficiency in Power BI (dashboard design, DAX, data modeling). - Strong Python programming (pandas, numpy, scikit‑learn, data automation). - Experience with Azure data services (Azure SQL, Data Factory, Synapse). - Exposure to Salesforce, ITSM platforms (Halo, ServiceNow). - ETL development and API integration skills. - Statistical analysis and forecasting (time‑series). - Familiarity with AI/ML tools (Copilot, ChatGPT, LangChain). - Excellent communication and data storytelling for varied audiences. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Data Science, Statistics, or related field (Master’s preferred). - Professional certifications: Power BI, Azure Data Engineer Associate, or equivalent are a plus.

London, United kingdom

Hybrid

Senior

03-02-2026