- Company Name
- LabSoft
- Job Title
- Scrum Master H/F
- Job Description
-
**Job title**
Scrum Master
**Role Summary**
Act as an Agile coach and facilitator for several cross‑functional teams developing critical customer‑facing applications (CRM, web, data, marketing). Ensure Scrum is applied consistently, drive continuous improvement, remove impediments, and foster collaboration across Web, Salesforce, Data, and Marketing domains.
**Expectations**
* Deliver high‑quality releases on schedule through disciplined Scrum processes.
* Maintain and improve team velocity, predictability, and quality of deliverables.
* Foster a culture of transparency, self‑organization, and continuous learning.
* Align product outcomes with customer experience strategy and business objectives.
**Key Responsibilities**
* Facilitate daily ceremonies: Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, Retrospective.
* Partner with Product Owner / Product Portfolio Owner to prioritize and groom backlogs.
* Coach teams on Scrum principles, Agile metrics (burn‑down, velocity), and process adherence.
* Identify and remove blockers, coordinate with technical leads and stakeholders to secure resources.
* Design and track Agile indicators; report progress and improvement to stakeholders.
* Collaborate with Salesforce, Web, Data, and Marketing teams to ensure shared understanding, integration, and deployment practices.
* Contribute to test and deployment process design; link with technical referees and operations.
* Build cross‑team synergies and promote knowledge sharing across the IT portfolio.
* Advocate for continuous improvement initiatives and adapt processes to evolving business needs.
**Required Skills**
* Certified Scrum Master (CSM, PSM I/II, or equivalent).
* Minimum 3 years proven experience as Scrum Master in large, complex Agile product development.
* Strong command of Jira Administration & usage.
* Deep knowledge of Scrum ceremonies, artifacts, and Agile metrics.
* Excellent facilitation, communication, and people‑management skills.
* Ability to influence and drive change in a matrixed, multi‑domain environment.
* Familiarity with Salesforce (Service Cloud, Lightning, APIs) is highly desirable.
* Experience with NodeJS, React, VueJS, Drupal, Azure, Power BI, Marketing Cloud, and related tech stacks is a plus.
**Required Education & Certifications**
* Bachelor’s degree in Computer Science, Information Systems or related field (preferred).
* Certified Scrum Master and at least 3 years of senior Scrum Master experience.
* Additional Agile certifications (e.g., PSM II, SAFe Scrum Master) welcome.