- Company Name
- Elvis Eckardt Recruitment
- Job Title
- AI Solutions, Client Delivery & Customer Success Associate
- Job Description
-
Job title: AI Solutions, Client Delivery & Customer Success Associate
Role Summary: Own end‑to‑end delivery of AI‑powered solutions for fintech clients, ensuring successful adoption and measurable business impact through discovery, design, implementation, and ongoing support.
Expectations: Deliver high‑quality AI solutions that meet client objectives, drive adoption and ROI, collaborate cross‑functionally, and provide actionable feedback to improve product and delivery processes.
Key Responsibilities:
• Conduct discovery sessions to understand client needs and map workflows.
• Design and propose AI‑enabled solutions aligned with client goals.
• Develop detailed delivery plans, timelines, and success metrics.
• Coordinate with product, design, engineering, and support teams to execute solutions.
• Provide technical or process troubleshooting, learning, and improvement.
• Monitor adoption and success, gathering data to demonstrate measurable value.
• Gather client insights and feed back into product and delivery enhancements.
Required Skills:
• Strong customer‑success orientation with ability to translate client needs into technical solutions.
• Experience in solutions design, implementation, or project delivery (customer success, implementation, fintech, or similar).
• Comfortable working across product, design, engineering, and support functions.
• Analytical mindset for measuring adoption and impact.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to handle ambiguity, work cross‑functionally, and drive tasks to completion.
Required Education & Certifications:
• Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience).
• Relevant certifications (e.g., CSPO, PMP, or AI/ML foundational courses) preferred but not mandatory.
Manchester, United kingdom
On site
30-09-2025