Zuma Restaurants

About the Company

Zuma award-winning Japanese restaurants have led the way for more than 20 years with their sophisticated twist on ‘izakaya’-style informal dining: a contemporary take on authentic Japanese cuisine which is innovative, while still rooted in traditional methods.

Zuma was founded in Knightsbridge, London in 2002 by chef Rainer Becker and quickly established an enviable worldwide reputation.

Using the best ingredients combined with the knowledge and respect for authentic Japanese cuisine, Zuma has established itself as a world renowned restaurant. Currently located in London, Hong Kong, Dubai, Istanbul, Miami, Bangkok, Abu Dhabi, New York, Rome, Las Vegas and Boston, Zuma truly is a global force in luxury hospitality.

From the warmth and professionalism of our service to the precision and skill of our chefs, every aspect of Zuma is designed to produce an exemplary customer experience. Seeking to create an interior space to match the Zuma ethos, Rainer Becker established a long-term collaboration with Noriyoshi Muramatsu, who worked with esteemed Tokyo design company Super Potato in their first project outside Japan. The result is a stylish environment that blends traditional craftsmanship with urban modernity and takes in every aspect, from staff uniforms to walls and tableware.
Zuma is the result of a dedication and attention to detail that is rarely seen in any business. Its reward can be seen not only in our numerous awards, but also in the enduring loyalty of our clientele.

Alongside Zuma there is also ROKA, Oblix, ETARU and INKO NITO in the Azumi Restaurant Group.

Listed Jobs

Company Name

Zuma Restaurants

Job Title

Reservations Agent

Job Description

**Job title** Reservations Agent **Role Summary** Seasonal Reservations Agent responsible for managing reservation inquiries, maintaining booking accuracy, and delivering exceptional guest service in a high‑volume luxury dining environment. **Expectations** - Operation of reservation system (confirmation, cancellation, modification) with precision. - Efficient handling of inbound calls and email inquiries, providing timely and courteous responses. - Recognition and accommodation of regular guests and VIPs, optimizing seating capacity. - Seamless coordination with reception, events, and management for smooth handovers and operational continuity. **Key Responsibilities** - Enter and update all reservations accurately in the system. - Respond to guest calls, amend bookings, and resolve inquiries professionally. - Monitor and manage waiting lists; adjust arrangements to maximize table utilization. - Identify and warmly welcome returning guests and VIPs. - Collaborate closely with reception and events teams to synchronize guest flow and special requests. - Report issues to Reservations Manager and provide comprehensive shift‑change handovers. - Maintain up‑to‑date knowledge of restaurant brands, policies, and procedures. **Required Skills** - Proven experience as a reservations agent in a luxury, high‑volume restaurant. - Strong verbal communication and customer‑service orientation. - Ability to work accurately under pressure and handle multiple tasks simultaneously. - Team‑focused mindset, comfortable working in a high‑energy environment. - Friendly demeanor and talent for creating memorable guest experiences. - Basic computer literacy; fluency in English; proficiency in French is an asset. **Required Education & Certifications** - High‑school diploma or equivalent. - No specific certifications required, but training in hospitality or reservation systems is preferred.

Cannes, France

On site

25-11-2025