AVEM (Groupe)

About the Company

La mission d’AVEM, c’est être utile chaque jour, en accompagnant nos clients dans leurs parcours de paiement. C’est être au côté des commerçants et des enseignes pour installer leurs équipements d'encaissement et les assister au quotidien ; C’est être au côté des particuliers pour les accompagner en cas de fraude et prévenir des mouvements bancaires suspects ; C’est être au côté des banques pour maintenir leurs parcs informatiques et automates ; Nous nous adaptons ainsi aux évolutions d'un environnement technologique changeant et aux besoins des clients. L'agilité est source de motivation et a du sens pour nos équipes. 2 000 collaborateurs / 80 sites de proximité / 10 sites de production

Listed Jobs

Company Name

AVEM (Groupe)

Job Title

Alternance - Gestionnaire client - Fraude F/H

Job Description

**Job title** Client Manager – Fraud (F/M) (Apprenticeship) **Role Summary** Back‑office role in a banking environment focused on detecting and managing personal banking fraud. The incumbent will handle fraud alerts, contact affected customers, verify account activity, apply protection measures, document actions, and support team quality control and continuous improvement initiatives. **Expectations** - Demonstrated enthusiasm for customer service and satisfaction. - Curious, rigorous, and responsive attitude. - Proficiency with standard IT tools and ability to learn new systems quickly. - Strong analytical capacity and attention to detail. - Excellent interpersonal and communication skills for internal and external stakeholders. - Ability to work both autonomously and within a team, contributing to meetings and trainings. - Proactive mindset with willingness to propose process and support improvements. **Key Responsibilities** 1. Handle fraud alerts generated by group‑wide detection tools within agreed timelines. 2. Contact potential fraud victims by phone, verify account usage, and implement predefined protection measures. 3. Inform the bank and relevant stakeholders of actions taken in accordance with procedures. 4. Record and trace case handling using provided tools. 5. Participate in team briefings, weekly meetings, and quality control reviews. 6. Identify and suggest enhancements to procedures, training materials, and support tools. 7. Contribute to achieving team targets and maintaining high customer satisfaction standards. **Required Skills** - Customer relationship management and phone etiquette. - Fraud detection concepts and back‑office banking processes. - Proficient in Microsoft Office and standard CRM/communication tools. - Analytical thinking, meticulousness, and rigorous work ethic. - Effective written and verbal communication. - Team collaboration and independent work capability. - Proactiveness and solutions‑oriented mindset. **Required Education & Certifications** - Currently enrolled in a Bachelor’s program specialized in Banking, Insurance, Finance, Customer Relations, or a related field (or equivalent). - No mandatory certifications required; knowledge of financial regulations and fraud prevention is a plus.

Clermont-ferrand, France

Hybrid

13-03-2026