Pontoon Solutions

About the Company

At Pontoon, we go beyond the traditional to build future-fit workforces for our clients.

Backed by the Adecco Group, Pontoon is the preferred architect of workforce solutions that will transform the working world. We deliver MSP, RPO, Services Procurement, Direct Sourcing, Talent Consulting, and Total Talent solutions.

We help our customers design their workforces to be fit for the future and exceed their business objectives. We are a people-first organisation, committed to co-creating innovative and advanced solutions for today’s problems and tomorrow’s challenges.

Together, we can reimagine your way forward.

Listed Jobs

Company Name

Pontoon Solutions

Job Title

Operations Associate

Job Description

**Job title** Operations Associate – Banking Wealth Services **Role Summary** Deliver high‑quality operational processing within the Wealth Services platform, including validating and executing financial transactions, maintaining client records, and performing daily reconciliations while ensuring compliance and seamless collaboration with relationship managers and internal teams. **Expectations** - Execute transactions accurately and on time. - Maintain up‑to‑date, compliant client and transaction data. - Resolve reconciliation discrepancies efficiently. - Communicate effectively with counterparties and internal stakeholders. - Meet deadlines, manage workload, and embrace continuous learning and possible role rotations. **Key Responsibilities** 1. Validate and process financial transactions (asset transfers, settlements, custody, etc.). 2. Keep client records and transaction data accurate and current. 3. Conduct daily reconciliations; investigate and resolve exceptions. 4. Collaborate with client relationship managers, internal operations, and platform experts to support client needs. 5. Adhere to procedures, risk policies, and regulatory requirements. 6. Support implementation of semi‑automated systems and improvement initiatives. **Required Skills** - Exceptional attention to detail and accuracy. - Strong written and verbal communication (email, phone). - Process discipline, risk awareness, and adherence to SOPs. - Ability to manage multiple tasks, meet deadlines, and prioritize. - Reconciliation, exception handling, and proactive issue resolution. - Comfortable working in a semi‑automated environment. - Knowledge of CREST, DTC, Origo/Calastone (desirable). - Understanding of investment monitoring, measurement, and processing. **Required Education & Certifications** - Bachelor’s degree in Finance, Business, Economics, or a related field (or equivalent practical experience). - Professional certifications (e.g., CFA Level I, FRM, or related) are an advantage but not mandatory.

Manchester, United kingdom

On site

06-11-2025

Company Name

Pontoon Solutions

Job Title

Content Designer

Job Description

**Job Title:** Content Designer **Role Summary:** Create clear, human‑centred written content for digital banking experiences that help users understand and manage their finances. Work cross‑functionally with designers, researchers, product managers, and stakeholders to integrate content into apps and digital journeys, ensuring a consistent, trustworthy brand voice across multiple platforms. **Expactations:** - Deliver content that simplifies complex financial concepts. - Advocate for content design thinking within squads and the broader business. - Maintain a warm, accessible tone while meeting regulatory requirements. - Iterate based on user research, analytics, and testing. **Key Responsibilities:** - Write, edit, and proofread user-facing copy for app interfaces and digital flows. - Collaborate with designers and researchers to shape content strategy and narrative. - Conduct and apply findings from user research to refine copy. - Contribute to and uphold content standards and design system guidelines. - Present content concepts and decisions to stakeholders and influence adoption. - Continuously test, measure, and optimize content performance. **Required Skills:** - Proven experience as a Content Designer or Conversation Designer in an agile, multidisciplinary setting. - Strong portfolio demonstrating transformation of complex ideas into simple, user‑friendly content, preferably with app experience. - Mastery of plain English with the ability to humanise regulated content. - Data‑driven mindset and proficiency in user research methods. - Proficiency with design and collaboration tools (e.g., Figma). - Excellent stakeholder communication and presentation skills. - Familiarity with content standards or design systems. **Bonus Experience:** - Prior work in large, regulated industries, especially financial services. **Required Education & Certifications:** - Bachelor’s degree in Communications, English, Design, or related field. - Professional certifications in content strategy, UX writing, or design (e.g., UX Writing Institute, Content Design Foundation) are advantageous.

London, United kingdom

Hybrid

12-11-2025

Company Name

Pontoon Solutions

Job Title

User Experience Researcher

Job Description

**Job Title:** User Experience Researcher **Role Summary** Conduct user research for conversational AI and banking technologies to inform inclusive, intuitive digital experiences aligned with customer needs. **Expectations** Proven industry experience in UX or design research, expertise in mixed-methods research, and familiarity with AI/Agentic technologies; ability to translate insights into strategic recommendations. **Key Responsibilities** - Lead end-to-end research projects (design, execution, analysis, reporting) to evaluate user interactions with conversational technologies. - Apply qualitative (interviews, diary studies) and quantitative (surveys, analytics) methods to identify user behavior patterns and pain points. - Collaborate cross-functionally with design, product, and technology teams to shape AI-driven banking solutions. - Present findings through actionable insights to senior stakeholders, influencing product direction and innovation. - Measure customer perceptions of emerging conversational interfaces, identifying opportunities for personalization and usability. **Required Skills** - Proficiency in UX research methodologies and tools (e.g., user testing platforms, analytics software). - Strong communication to distill complex data into strategic recommendations for technical and non-technical audiences. - Experience in digital product research, with a focus on mobile banking or conversational AI technologies. - Analytical thinking to derive insights from unstructured user feedback and behavioral data. **Required Education & Certifications** Bachelor’s degree in Human-Computer Interaction, Psychology, or related field.

London, United kingdom

Hybrid

12-11-2025

Company Name

Pontoon Solutions

Job Title

PAM Technical Project Manager

Job Description

**Job Title:** PAM Technical Project Manager **Role Summary:** Lead the planning, development, and delivery of Privileged Access Management (PAM) projects. Oversee full lifecycle from discovery through launch, coordinate technical teams, vendors, and stakeholders, and ensure compliance with security standards and regulatory requirements. **Expactations:** - Deliver high‑quality PAM implementations within scope, schedule, and budget. - Demonstrate proven experience managing PAM solutions (e.g., CyberArk, Delinea). - Provide clear, data‑driven status updates to stakeholders and executive sponsors. **Key Responsibilities:** - Create and maintain detailed project plans (MS Project, JIRA, or equivalent). - Define project scope, objectives, deliverables, and acceptance criteria. - Coordinate cross‑functional teams (engineering, security, design, DevOps, business). - Manage vendor relationships and contractual obligations. - Conduct risk assessments, issue resolution, and mitigation planning. - Ensure compliance with industry regulations and internal security policies. - Facilitate stakeholder communication, workshops, and reviews. - Monitor project performance metrics and report progress. **Required Skills:** - Strong project management methodology knowledge (PMBOK, Agile, Scrum). - Deep technical understanding of PAM concepts, infrastructure, and tools. - Ability to translate technical requirements into actionable plans. - Excellent communication, negotiation, and stakeholder‑management skills. - Proven track record of delivering PAM or related security projects. - Experience with project scheduling and resource management tools. - Problem‑solving mindset and proactive risk management. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Project Management Professional (PMP) or equivalent certification preferred. - Relevant security or PAM certifications (e.g., CyberArk Certified Administrator, CISSP, CISM) are advantageous.

Warwickshire, United kingdom

Hybrid

11-11-2025