Primer

2 Jobs

203 Employees

About the Company

Primer is the unified infrastructure for global payments and commerce. With unrivaled freedom and visibility across the payments and commerce ecosystem, Primer equips merchants with the tools to effortlessly optimize performance, build at pace, and capture untapped revenue to achieve unstoppable growth.

Listed Jobs

Company Name: Primer
Job Title: Solutions Engineer - North America
Job Description: **Job Title:** Solutions Engineer – North America **Role Summary:** Technical advisor who partners with sales to drive merchant adoption of Primer’s unified payments platform. Translates business needs into scalable API/SDK solutions, leads pre‑sales engagements through go‑live, and provides feedback to product for continuous improvement. **Expectations:** - Proven experience in merchant‑facing roles with complex API products, preferably payments. - Strong project management and stakeholder coordination abilities. - Ability to communicate technical concepts clearly to both technical and non‑technical audiences, including C‑level. - Self‑starter in a fast‑growing, remote‑first environment; comfortable with ambiguity and rapid context shifts. - Collaborative mindset, working cross‑functionally with sales, product, and engineering. **Key Responsibilities:** - Partner with sales to uncover merchant pain points and articulate Primer’s value proposition. - Conduct discovery sessions, solution‑design workshops, demos, and developer Q&A’s. - Translate business requirements into technical designs and implementation plans. - Own end‑to‑end integration projects: coordinate internal/external stakeholders, create timelines, mitigate risks, and ensure successful go‑live and ramp‑up. - Advise developers on front‑end SDK integration (web & mobile) and best practices. - Feed market insights to product team to shape feature enhancements and new functionality. **Required Skills:** - Deep understanding of API integration, front‑end SDKs, and payment workflows. - Excellent verbal and written communication; ability to simplify complex topics. - Presentation and negotiation skills with senior/technical audiences. - Strong organizational and proactive project management capabilities. - Creative problem‑solving and improvisation under tight timelines. - Proficiency with collaboration tools and remote work environments. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent practical experience). - No specific certifications required; relevant industry certifications (e.g., PCI DSS, AWS) are a plus but not mandatory.

Canada

Remote

18-10-2025

Company Name: Primer
Job Title: Customer Success Manager EU
Job Description: **Job Title:** Customer Success Manager EU **Role Summary:** Champion the adoption, expansion, and renewal of Primer’s unified payment platform for merchants across Europe. Drive measurable outcomes by engaging at key journey points, nurturing trust-based relationships, and collaborating cross‑functionally to prioritize merchant requests and growth opportunities. **Expectations:** - Deliver consistent growth metrics (usage, renewal, upsell) for managed accounts. - Proactively identify and mitigate risks while uncovering expansion prospects. - Act as the primary merchant advocate within Primer, shaping product development and support. - Manage competing priorities in a fast‑paced, remote‑first environment. **Key Responsibilities:** 1. **Merchant Onboarding & Adoption** – Guide new merchants through product setup, ensuring smooth integration and early value realization. 2. **Relationship Management** – Maintain regular contact with key stakeholders, providing strategic counsel and reporting on performance insights. 3. **Growth & Expansion** – Identify upsell/cross‑sell opportunities, build business cases, and collaborate with Sales and Product teams to close deals. 4. **Risk Management** – Monitor usage patterns, flag churn signals, and coordinate remediation plans with relevant internal teams. 5. **Product Feedback Loop** – Capture merchant pain points, prioritize feature requests, and influence roadmap decisions. 6. **Data Analysis & Reporting** – Leverage KPIs, dashboards, and qualitative insights to guide actions and demonstrate ROI to stakeholders. 7. **Communication & Collaboration** – Facilitate alignment among Engineering, Product, Marketing, and Support to deliver a cohesive customer experience. 8. **Continuous Improvement** – Iterate on processes, documentation, and training materials to raise support efficiency and quality. **Required Skills:** - **Client‑facing Expertise** – 2+ years in Customer Success, Account Management, or consulting for complex technical products. - **Payments / FinTech Knowledge** – Preferred but not mandatory; strong ability to learn platform specifics quickly. - **Analytical Acumen** – Proficiency in data analysis to surface actionable insights, assess risk, and quantify growth. - **Communication & Interpersonal Skills** – Ability to build influence across stakeholder groups and internal teams. - **Organizational & Prioritization** – Structured approach to discovery, requirement gathering, and backlog grooming. - **Adaptability** – Thrive in ambiguous, high‑velocity settings; self‑directed and proactive. - **Drive & Ambition** – Demonstrated track record of exceeding targets and contributing to fast‑growing organizations. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Technology, or related field (or equivalent professional experience). - Any relevant certifications (e.g., Certified Customer Success Manager, Payment Operations) are a plus.

United kingdom

Remote

29-10-2025