Abri Group

About the Company

We're Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 80,000 residents living in them.

There aren't enough homes for everyone who needs one. And we don't think that's right.

So we build, own, look after and sell homes that people can afford. Including homes for affordable and social rent. And homes to buy through things like Shared Ownership and Help to Buy. We also have houses for market rent and sale too.

And that's not the half of it...

Find out more about what we do on our website!

Listed Jobs

Company Name

Abri Group

Job Title

Customer Care Officer

Job Description

Job title: Customer Care Officer Role Summary: Provide post-construction customer support for newly built homes over a 1‑2 year period on a 7‑month fixed‑term contract. Deliver consistent, efficient, and personal service by informing homeowners about outstanding works, resolving complaints, and coordinating defect resolution with developers. Expectations: - 7‑month contract with potential extensions. - Travel between office locations required; must hold a valid driving licence and own vehicle. - Adhere to service quality standards and maintain accurate customer records. Key Responsibilities: - Communicate regularly with homeowners regarding status of outstanding works and timelines. - Receive, log, and follow up on customer complaints; ensure prompt escalation and resolution. - Identify property defects and allocate them to the correct developer for action. - Maintain accurate and up‑to‑date customer service records and documentation. - Collaborate with internal stakeholders to troubleshoot issues and implement solutions. - Monitor customer satisfaction metrics and provide feedback for continuous improvement. Required Skills: - Strong customer service and communication skills. - Effective stakeholder management and coordination. - Problem‑solving and troubleshooting abilities. - Attention to detail and high organisational skills. - Ability to work independently and manage multiple priorities. Required Education & Certifications: - Minimum of a secondary school diploma or equivalent. - Relevant customer service or property management certification is an advantage.

Eastleigh, United kingdom

On site

07-11-2025