Everience TUNISIA

About the Company

Everience est un groupe international de conseil et de services numériques augmentés, qui réunit des expertises reconnues en transformation digitale, en intelligence artificielle et en valorisation de la donnée, avec un objectif clair : permettre aux entreprises de déployer le potentiel de l’IA au service de leurs métiers. Fort de 4 000 collaborateurs présents en France et à l'international, le groupe accompagne ses clients pour transformer l’expérience utilisateur, sécuriser et exploiter leurs données, inventer de nouveaux usages et co-construire les métiers de demain. Fidèle à sa raison d’être -- orchestrer la symbiose homme-IA en entreprise -- Everience place le collaborateur augmenté au cœur de son approche. Son ambition : bâtir notre avenir dans une « ère symbiotique » où l’IA décuple les capacités humaines, et où la technologie sert durablement la performance des entreprises et les aspirations des individus.

Listed Jobs

Company Name

Everience TUNISIA

Job Title

Junior Freelance Onsite PC Technician (m/w/d) first and second level support

Job Description

**Job Title:** Junior Freelance Onsite PC Technician (any gender), First and Second Level Support **Role Summary:** Provide on-site Level 1 and Level 2 IT support for 50–100 users, including hardware, software, and networking troubleshooting, with occasional off-site support in England. Collaborate in a small team to maintain IT systems and documentation. **Expectations:** Freelance contract with valid UK work permit; travel to regional sites as needed. **Key Responsibilities:** - Deliver Level 1 and Level 2 support for PC hardware, Windows OS, Microsoft 365, and office IT systems. - Manage incidents and service requests using ServiceNow or equivalent ticketing platforms. - Configure and troubleshoot devices, software, and networking issues. - Document solutions and system changes for clarity and team reference. - Escalate complex issues to senior engineers or vendors when necessary. - Provide user support in-person and remotely, ensuring timely resolution. **Required Skills:** - Proficiency in Windows OS, Microsoft 365, and basic networking. - Experience with ServiceNow or similar IT service management tools. - Strong problem-solving, customer service, and communication skills. - Ability to work independently and collaborate within technical teams. - Comfortable traveling to off-site locations for support (travel costs covered). **Required Education & Certifications:** - Relevant associate or bachelor’s degree in IT, computer science, or related field (or equivalent experience). - 1–2 years of experience in IT support roles (Level 1 and Level 2). - Native or fluent English proficiency for client-facing support. - Valid UK work authorization required.

London, United kingdom

On site

Junior

13-09-2025

Company Name

Everience TUNISIA

Job Title

Inside Sales Support – Billing & Invoice Verification (m/f/d)

Job Description

**Job Title** Inside Sales Support – Billing & Invoice Verification **Role Summary** Provide comprehensive billing and invoice verification support to the sales team, ensuring accurate financial data entry, timely invoice processing, and seamless project billing. **Expectations** - Maintain high accuracy in data entry and billing processes - Resolve invoicing discrepancies efficiently - Collaborate with sales, project, and finance functions - Continuously improve billing and verification workflows **Key Responsibilities** - Create quotes, contracts, and proposals for sales opportunities - Verify customer invoices against recorded hours and project days of employees and freelancers - Follow up on incoming invoices, timesheets, and related project documentation - Create and manage actions in the ERP system (SX), ensuring accurate and timely data entry - Work closely with CEO, project managers, and clients to resolve discrepancies - Prepare billing reports and presentations for management - Continuously optimize sales support, billing, and verification processes **Required Skills** - Strong numerical and analytical skills with meticulous attention to detail - Experience with timesheet management, project billing, or ERP systems (e.g., Boondmanager, SX) - Excellent communication skills in French or Dutch and English - Team‑oriented, structured, and capable of independent work - Discretion in handling confidential management information **Required Education & Certifications** - Commercial education or equivalent degree - Experience in sales support, project controlling, or invoice verification is a plus.

Brussels, Belgium

On site

25-09-2025

Company Name

Everience TUNISIA

Job Title

Onsite Technician 1st / 2nd Level Support (m/w/d)

Job Description

**Job Title:** Onsite Technician 1st / 2nd Level Support (m/w/d) **Role Summary:** Provide first and second level technical support for workstations, mobility devices, and local peripherals in a large enterprise environment. Execute installations, replacements, relocations, and removals of infrastructure components, manage inventory, and ensure prompt incident resolution while maintaining high customer service standards. **Expectations:** - Minimum 3 years of onsite support experience. - Fluent in English and Dutch; French a plus. - Strong customer‑service orientation, analytical thinking, and teamwork. - Self‑directed, organized, and proactive in continuous learning. **Key Responsibilities:** - Deliver onsite support for Windows workstations, Office 2016/365, mobile devices (iPad, iPhone), and peripheral hardware (monitors, printers, scanners, docking stations). - Install, replace, relocate, and remove IT infrastructure components and peripherals. - Manage inventory of spare parts, prepare materials for installation, and report status to customers. - Process incidents and requests using ITIL ticketing practices, track progress, and maintain accurate documentation. - Monitor production environment dashboards and KPIs, propose improvements to procedures and documentation. - Provide local network printer support and basic Apple environment assistance. **Required Skills:** - Proficiency in Windows, Office 2016/365, Microsoft Teams, and mobile services. - Basic knowledge of Apple iOS devices. - Experience with ITIL ticket tracking and incident/request processing. - Monitoring, reporting, and procedural improvement capabilities. - Excellent written and verbal communication in English and Dutch; French advantageous. - Strong interpersonal, listening, and analytical skills. **Required Education & Certifications:** - Relevant technical certification (e.g., CompTIA A+, Microsoft Certified IT Professional) or equivalent practical experience.

Brussels, Belgium

On site

26-09-2025