Chattermill

About the Company

Chattermill helps companies understand what their customers want with granular customer feedback insights.

Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses.

Chattermill is a private company headquartered in London, UK.

Listed Jobs

Company Name

Chattermill

Job Title

Events & Community Manager (Maternity Cover)

Job Description

**Job title** Events & Community Manager (Maternity Cover) **Role Summary** Lead the planning, execution and analysis of virtual and physical events to drive brand awareness, community engagement and lead generation for a high‑growth startup in the AI‑powered CX space. **Expectations** - Deliver a multi‑channel event strategy that attracts senior stakeholders and generates qualified leads. - Manage end‑to‑end event lifecycle, ensuring high attendance, participant satisfaction and measurable ROI. - Build and nurture a vibrant community through ongoing campaigns, content, and partner collaboration. - Provide strategic insights and debriefs to inform future marketing initiatives. **Key Responsibilities** - Design and implement event marketing plans (webinars, panels, roundtables, summit, G2 campaigns). - Coordinate logistics for virtual and in‑person events, including attendee management and pre‑/post‑event communications. - Develop content, scripts and presentation decks in partnership with the wider marketing team. - Engage the Customer Advisory Board and Champions groups to co‑create event value. - Own the February 2026 Chattermill Summit and other flagship events. - Run partner enablement programs to expand regional event reach. - Measure event performance, analyze metrics, and present strategic recommendations. - Drive subscriber acquisition and funnel growth through event‑based marketing. - Collaborate with sales and demand‑generation teams to align event outcomes with revenue goals. **Required Skills** - Proven experience in event management within a high‑growth startup or marketing function. - Strong written and verbal communication, social media, and content creation abilities. - Project management proficiency, ability to juggle multiple projects, prioritize, and meet deadlines. - Strategic thinking, creativity, problem‑solving and data‑driven decision making. - Familiarity with event technology, project management tools, and analytics platforms. - Confidence in live event settings and ability to influence stakeholders quickly. - Optional: experience in sales operations, reporting, or demand‑generation functions. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent professional experience). - Certifications in event management, digital marketing, or related disciplines are a plus.

United kingdom

Remote

16-09-2025