Fairmont Hotels & Resorts

About the Company

Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.

As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.

Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.

Listed Jobs

Company Name

Fairmont Hotels & Resorts

Job Title

Stage - Développement durable et RSE (H/F/D) - 4 à 6 mois, à partir de janvier 2026

Job Description

Montebello, Canada

On site

16-10-2025

Company Name

Fairmont Hotels & Resorts

Job Title

Stagiaire superviseur.e de la réception - 4 à 6 mois à partir d'août (H/F/D)

Job Description

**Job Title** Reception Supervisor Intern (4–6 month contract, starting August) **Role Summary** Internship role supervising daily front‑desk operations, ensuring service standards, managing guest issues, and supporting overall guest satisfaction. Works under the hotel’s management to maintain high quality service and operational efficiency. **Expectations** - Achieve and maintain front‑desk service standards. - Resolve guest complaints swiftly and satisfactorily. - Demonstrate leadership, teamwork, and delegation skills. - Communicate effectively in French and English. - Adapt quickly to changing priorities and action plans. **Key Responsibilities** - Oversee daily reception activities and staff performance. - Enforce service protocols, check‑in/check‑out procedures, and housekeeping coordination. - Monitor and respond to guest complaints or special requests. - Participate in shift scheduling, training, and performance reviews. - Assist in inventory, reporting, and other administrative duties as required. - Contribute to continuous improvement initiatives for guest experience. **Required Skills** - Strong team‑building and leadership abilities. - Excellent problem‑solving and decision‑making under pressure. - Proficiency in PMS tools such as Opera or comparable software. - Effective communication in French and English. - Ability to delegate tasks and evaluate action plans quickly and accurately. **Required Education & Certifications** - Ongoing college or university diploma in hospitality, tourism, or a related field. - No specific certifications required; knowledge of property management systems preferred.

La malbaie, Canada

On site

21-10-2025

Company Name

Fairmont Hotels & Resorts

Job Title

Agent Royal Service

Job Description

Marrakesh, Morocco

On site

12-11-2025

Company Name

Fairmont Hotels & Resorts

Job Title

Agent de Réservations

Job Description

**Job Title:** Reservation Agent **Role Summary:** Provide outstanding customer service by assisting guests with reservations, maximizing room occupancy, managing group bookings, and processing commissions in an efficient, multilingual environment. **Expectations:** - Deliver friendly, professional service that reflects company standards. - Meet or exceed booking and revenue targets. - Maintain accurate records and adhere to all operational procedures. - Communicate effectively in English, French, and Arabic. **Key Responsibilities:** - Gather guest information and process individual and group reservations. - Monitor room availability and coordinate with sales strategies to maximize occupancy and revenue. - Handle commission calculations and reporting in collaboration with the supervisor. - Build and sustain client relationships, tracking customer histories for future engagement. - Resolve guest issues and conflicts with composure. - Perform additional duties as assigned by management. **Required Skills:** - Proven customer‑service experience (similar role preferred). - Proficiency in Opera or equivalent property management software. - Strong communication and conflict‑resolution abilities. - Multilingual fluency in English, French, and Arabic. - Collaborative team player with attention to detail and reliability. **Required Education & Certifications:** - Minimum high‑school diploma or equivalent. - Hospitality‑related training or certification is a plus.

Rabat, Morocco

On site

12-11-2025