NHS National Services Scotland

About the Company

We are a national board of NHSScoltand. Our purpose is to provide national solutions to improve the health and wellbeing of the people of Scotland.

Our wide-ranging national infrastructure, services and solutions play an important role in the recovery and renewal of health and care. Working with our stakeholders across health and care we work to ensure that we deliver the right national solutions effectively and efficiently, so they benefit everyone in Scotland.

See: https://www.nss.nhs.scot/

Please direct any enquiries for the attention of NHS National Services Scotland to nss.feedback@nhs.scot

Listed Jobs

Company Name

NHS National Services Scotland

Job Title

Junior Service Manager 218171

Job Description

**Job Title** Junior Service Manager **Role Summary** Provide service management for national GP IT systems within the Cloud Engineering & Digital Operations team of National Services Scotland. Responsibilities include clinical governance facilitation, change and release coordination, incident/problem management, supplier service‑level assurance, and managing support capacity and costs. Fixed‑term 18‑month contract. **Expectations** - Collaborate effectively with health professionals, NHS Boards and Local Authorities. - Maintain strict confidentiality of sensitive information. - Prioritise and manage conflicting demands and deadlines. - Negotiate and influence customers and suppliers to meet agreed timelines. - Ensure service levels are consistently met and reported. **Key Responsibilities** - Oversee end‑to‑end service management for national GP IT platforms. - Facilitate clinical‑based governance processes. - Coordinate change and release cycles across the digital services portfolio. - Lead incident and problem management activities, ensuring timely resolution. - Monitor supplier performance against SLAs and produce regular service reports. - Manage support capacity, cost control and resource planning. - Produce dashboards and performance metrics for stakeholders. - Liaise with users to capture requirements, feedback and drive continuous improvement. **Required Skills** - Strong interpersonal and communication abilities. - Excellent organisational skills with high accuracy and attention to detail. - Ability to handle confidential data securely. - Negotiation and influencing skills with both internal and external parties. - Capacity to prioritise multiple tasks and manage competing priorities. - Basic knowledge of cloud engineering, digital operations or health IT concepts. - Proficiency with IT Service Management tools (e.g., ServiceNow, JIRA) and reporting. - Team‑oriented with effective stakeholder management. **Required Education & Certifications** - Minimum: Secondary education (A‑levels/High School) or equivalent. - Preferred: Diploma or degree in Information Technology, Computer Science, Health Informatics, Business Administration or a related field. - Desirable: ITIL Foundation or equivalent IT service‑management certification.

Glasgow, United kingdom

Hybrid

Junior

18-09-2025