- Company Name
- OpenText
- Job Title
- Billing Platform Technical Lead
- Job Description
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Job Title: Billing Platform Technical Lead
Role Summary:
Lead end‑to‑end design, development, optimization, and support of high‑performance, transactional billing systems. Drive scalability, reliability, and automation across billing processes while mentoring cross‑functional teams and ensuring alignment with business objectives.
Expectations:
* Manage complex production support, incident investigation, and root‑cause analysis.
* Own batch processing, data reconciliation, and interface monitoring to maintain data integrity.
* Lead migration and integration of legacy applications into cloud‑based billing environments.
* Mentor Tier 1 and Tier 2 teams, provide technical documentation, and deliver knowledge‑sharing sessions.
Key Responsibilities:
- Conduct system analysis, design, enhancement, and lifecycle management of billing and invoicing platforms.
- Own incident response, root‑cause analysis, and defect resolution.
- Oversee daily/monthly batch jobs, interface processing, and reconciliation.
- Drive performance tuning, scalability, and data integrity initiatives.
- Identify and implement automation, monitoring, and alerting improvements.
- Lead migration of applications, integrations, and data flows to the cloud.
- Partner with Product Owners for sprint planning, backlog prioritization, and continuous improvement.
- Provide technical mentorship, Tier 2 support, and coordinate remote teams.
Required Skills:
- 8+ years of systems analysis, technical development, or enterprise application support.
- Deep understanding of SDLC (Agile and Waterfall).
- Hands‑on Linux, Unix, and Windows environments with strong troubleshooting.
- Proficiency in SQL, Shell/Python/Perl/JavaScript/C#/C++/Bash.
- Experience with relational databases (Oracle, SQL Server, SAP/Sybase ASE).
- Solid background in transactional billing, accounting practices, or financial processes.
- Integration experience with CRM/ERP/payment systems (Salesforce, SAP, Zuora).
- Exposure to automation, AI‑enabled production support, and Vertex tax module billing interfaces (asset).
Required Education & Certifications:
- Bachelor’s degree in a related discipline or equivalent education and experience.