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OpenText

OpenText

www.opentext.com

4 Jobs

22,538 Employees

About the Company

OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com

Listed Jobs

Company background Company brand
Company Name
OpenText
Job Title
Full Stack Developer
Job Description
**Job Title:** Full Stack Developer **Role Summary:** Design, develop, and maintain end‑to‑end application components for enterprise service management platforms (Change, Release, Incident, Problem, Knowledge, Configuration Management). Lead data scripting, migration, transformation, and automation across multiple enterprise systems, while ensuring robust backend logic, intuitive frontend interfaces, and secure integrations. **Expectations:** - Deliver scalable backend services using JavaScript/Node.js and platform‑specific scripting. - Build modern, responsive UI components with HTML, CSS, JavaScript (and applicable frameworks). - Create and optimize data scripts for migration, bulk loads, cleanup, and validation. - Configure business rules, ACLs, and security controls to guarantee data integrity. - Develop and support REST/SOAP APIs and integration flows, troubleshooting cross‑system issues. **Key Responsibilities:** - Develop and maintain UI, backend services, and data layers for enterprise service management modules. - Design data migration and transformation scripts; perform data analysis to identify quality issues. - Configure platform features: Business Rules, Script Includes, Flow Designer actions, ACLs. - Ensure secure, reliable integration with internal and external systems via APIs. - Optimize database queries, manage large datasets, and enforce data governance standards. **Required Skills:** - Proven experience as a Full Stack Developer. - Strong data scripting (JavaScript, SQL, ETL concepts). - Expertise in data migration, large‑dataset handling, and SQL (Oracle preferred). - Solid understanding of REST APIs, integrations, relational databases, data models, governance. - Comfortable with Linux terminal, shell scripting. - Proficiency in multiple languages: Perl, Python, JavaScript, C/C++, Java. **Nice to Have:** - ServiceNow (Business Rules, Data Scripts, ACLs). - Experience with OpenText, Zendesk, Oracle B2C, Siebel, middleware. - Knowledge of ITIL v3 best practices. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, or related field. - Relevant certifications (e.g., JavaScript/Node.js, SQL, ServiceNow) are a plus.
Mississauga, Canada
Hybrid
16-01-2026
Company background Company brand
Company Name
OpenText
Job Title
Customer Success Manager (Cloud Services) - French/English
Job Description
Job title: Customer Success Manager (Cloud Services) – French/English Role Summary: Owns the overall relationship for OpenText Cloud Managed Services accounts, acting as trusted advisor to ensure operational health, customer satisfaction, and maximum ROI of cloud services. Expectations: • Maintain continuous engagement with customers at senior manager level through weekly status calls, monthly SLA reporting, site visits, and business reviews. • Deliver regular reports, dashboards, and status updates on timelines, milestones, risks, and issues. • Develop and manage a customer success plan and governance model to track outcomes. • Navigate cross‑functional communication with support, sales, product, and other teams to resolve issues and drive customer health. • Lead incident and problem management for high‑impact cases, conduct root‑cause analysis, and implement corrective actions with knowledge transfer for future benefit. • Cultivate customers toward referenceability and long‑term partnership. Key Responsibilities: - Act as account owner and trusted advisor for assigned cloud managed service customers. - Conduct weekly status calls, monthly SLA reports, and bi‑annual business reviews. - Plan and execute site visits, capture feedback, and align on success metrics. - Track and report on customer health indicators, risk, and opportunity dashboards. - Coordinate with support, sales, product, and other internal teams to resolve incidents and deliver solutions. - Lead root‑cause analysis for critical incidents and ensure corrective action plans are executed and lessons are retained. - Build customer success plans, define strategies, set short‑ and long‑term goals, and measure success against agreed KPIs. - Actively nurture customer advocacy, identify, and secure referenceable customers. Required Skills: - Bachelor’s degree in a technical or business discipline (or equivalent experience). - Minimum 2 years in a customer ownership role (customer success, consulting, or similar). - Strong interpersonal and emotional intelligence; ability to engage senior decision‑makers. - Excellent French and English communication skills (written and spoken). - Proven ability to document business vision, set goals, and translate insights into actionable plans. - Experience with incident and problem management, root‑cause analysis, and corrective‑action follow‑up. - Comfortable coordinating across multiple functional teams. - Knowledge of EDI and/or e‑invoicing is a plus. - Willingness to travel up to 15% of the time. Required Education & Certifications: - Bachelor’s degree in a technical or business field (or equivalent).
Paris-l’hôpital, France
On site
Junior
07-03-2026
Company background Company brand
Company Name
OpenText
Job Title
Senior Principal Software Engineer
Job Description
**Job Title:** Senior Principal Software Engineer **Role Summary:** Senior Principal Software Engineer is a technical leadership role responsible for end‑to‑end design, architecture, and delivery of high‑scale, secure, and distributed software solutions. The role drives engineering best practices, mentors developers, manages cross‑functional projects, and ensures technical excellence across multiple concurrent initiatives. **Expectations:** - 15+ years of professional software development experience. - Proven expertise across the full SDLC with multiple methodologies. - Demonstrated ability to lead complex, multi‑project initiatives and mentor engineering teams. **Key Responsibilities:** - Define and enforce technical direction, architectural standards, and engineering practices for multiple projects. - Own solution, integration, security, and physical design; review and approve design artifacts (SDD, ERD, architecture docs). - Estimate project effort and resource needs; monitor progress and report status to stakeholders. - Lead development of Java/JEE microservices, REST APIs, and associated front‑end components. - Conduct code reviews, enforce coding standards, and maintain high code quality throughout the lifecycle. - Mentor and coach junior and senior engineers, fostering knowledge transfer and career growth. - Identify risks, propose mitigation strategies, and monitor implementation. - Research emerging technologies, evaluate tooling, and recommend upgrades. - Perform performance tuning, debugging, monitoring, and JVM optimization. - Provide on‑call production support when necessary. - Collaborate closely with product, QA, operations, and security teams to ensure alignment. **Required Skills:** *Programming & Frameworks* - Java 8+ (Java SE/EE), Spring (5+), Hibernate (5+), JEE Web services (Servlet, JSP, EJB, JMS). - RESTful microservices, Spring MVC/REST, and implementation of API gateways. *Architectural & Design* - Design patterns, Soa, Domain‑Driven Design, UML, BPM techniques. - Distributed & multi‑threaded systems, database‑centric architecture (Oracle, MySQL, PostgreSQL). *Front‑End* - Modern JavaScript frameworks (Angular, React or Vue), HTML5, CSS3, Ajax, and templating engines (Freemarker). *Development Practices* - Test‑driven development, unit/ integration testing (JUnit, Mockito), code quality tools. - Build & CI/CD tools (Maven, Gradle), version control (Git, SVN). *Middleware & Runtime* - Messaging: IBM MQ, ActiveMQ, Kafka. - In‑memory caching: Hazelcast, Redis (preferred). *Deployment & Operations* - Containerization & orchestration (Docker, Kubernetes). - Performance testing, log management, JVM tuning, monitoring tools. *Platform & OS* - Windows, Linux, Unix environments; application servers (WebLogic, Tomcat, WildFly). *Data & Security* - SQL/PL/SQL, stored procedures, data modeling, secure coding, authentication/authorization. *Soft Skills* - Strong communication, critical thinking, stakeholder facilitation, hands‑on leadership. **Required Education & Certifications:** - Bachelor’s (or higher) degree in Computer Science, Software Engineering, or related field. - Preferred certifications: Oracle Certified Professional (Java SE), Spring Professional Certification, or equivalent. ---
Arlington, United states
On site
Senior
06-03-2026
Company background Company brand
Company Name
OpenText
Job Title
Billing Platform Technical Lead
Job Description
Job Title: Billing Platform Technical Lead Role Summary: Lead end‑to‑end design, development, optimization, and support of high‑performance, transactional billing systems. Drive scalability, reliability, and automation across billing processes while mentoring cross‑functional teams and ensuring alignment with business objectives. Expectations: * Manage complex production support, incident investigation, and root‑cause analysis. * Own batch processing, data reconciliation, and interface monitoring to maintain data integrity. * Lead migration and integration of legacy applications into cloud‑based billing environments. * Mentor Tier 1 and Tier 2 teams, provide technical documentation, and deliver knowledge‑sharing sessions. Key Responsibilities: - Conduct system analysis, design, enhancement, and lifecycle management of billing and invoicing platforms. - Own incident response, root‑cause analysis, and defect resolution. - Oversee daily/monthly batch jobs, interface processing, and reconciliation. - Drive performance tuning, scalability, and data integrity initiatives. - Identify and implement automation, monitoring, and alerting improvements. - Lead migration of applications, integrations, and data flows to the cloud. - Partner with Product Owners for sprint planning, backlog prioritization, and continuous improvement. - Provide technical mentorship, Tier 2 support, and coordinate remote teams. Required Skills: - 8+ years of systems analysis, technical development, or enterprise application support. - Deep understanding of SDLC (Agile and Waterfall). - Hands‑on Linux, Unix, and Windows environments with strong troubleshooting. - Proficiency in SQL, Shell/Python/Perl/JavaScript/C#/C++/Bash. - Experience with relational databases (Oracle, SQL Server, SAP/Sybase ASE). - Solid background in transactional billing, accounting practices, or financial processes. - Integration experience with CRM/ERP/payment systems (Salesforce, SAP, Zuora). - Exposure to automation, AI‑enabled production support, and Vertex tax module billing interfaces (asset). Required Education & Certifications: - Bachelor’s degree in a related discipline or equivalent education and experience.
Waterloo, Canada
On site
Senior
16-03-2026