cover image
Cheil UK

Cheil UK

cheil.uk

4 Jobs

123 Employees

About the Company

We are Cheil. An agency with commerce at its heart, we bridge the three worlds of physical, digital and immersive, redefining what is possible to forge deeper, more rewarding connected experiences that deliver.

We aren’t defined by channel, capability or output. We are defined by doing what works. To drive growth for brands, we operate using performance principles - constantly learning, optimising and evolving.

We believe in the power of collaboration, working together to see the bigger picture. With a team of 180+ experts in the fields of ecommerce, retail, experiential, media and emerging technologies, we have the knowledge to create deeper, more rewarding experiences for your customers.

As part of Cheil Worldwide, Cheil UK plays its part in one of the world’s biggest agency networks – comprising 54 offices and eight affiliates in 42 countries globally.

Listed Jobs

Company background Company brand
Company Name
Cheil UK
Job Title
Platform Manager (CX)
Job Description
**Job Title:** Platform Manager (CX) **Role Summary:** Oversee and support the Customer Experience (CX) platform portfolio, ensuring seamless operation, integration, and continuous improvement of digital tools and services. Drive technology‑enabled change initiatives, manage vendor relationships, and collaborate with cross‑functional stakeholders to enhance customer experience and operational efficiency. **Expectations:** - Mid‑level role requiring 3–5 years of technical digital/technology experience. - Strong background in SaaS platform management (e.g., Sprinklr, Qualtrics, Salesforce, Verint). - Proven ability to manage multi‑phase change projects and deliver on SLAs. - Excellent written and verbal communication, with the capacity to translate complex technical concepts for diverse audiences. **Key Responsibilities:** - Coordinate the existing CX platform portfolio and align it with broader business platform developments. - Maintain key vendor relationships, define and monitor KPIs, and ensure delivery against agreed plans. - Lead technology‑related change initiatives from conception to completion, ensuring adoption and minimal disruption. - Collaborate with senior leadership, IT, and business units to scope technology changes and address concerns. - Manage platform incidents and issues, troubleshoot with vendors, and report root causes and improvement actions. - Develop and maintain business continuity plans for CX platforms. - Capture, document, and analyze business requirements, translating them into actionable solutions. - Govern digital development tools (e.g., JIRA, Confluence) to support collaborative work across internal and external teams. - Use data and insights to influence platform roadmaps and demonstrate impact on customer experience metrics. - Foster a culture of continuous improvement and team collaboration across functional areas. **Required Skills:** - Technical project management and experience with SaaS platforms. - Strong analytical skills for assessing change impact and generating actionable insights. - Attention to detail and organized approach to managing multiple initiatives simultaneously. - Adaptability, problem‑solving, and proactive challenge of status quo. - Ability to influence, build trust, and communicate complex changes effectively. - Collaborative mindset, working with cross‑functional teams and external vendors. - Excellent written and verbal communication in English. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, Business Information Technology, or a related field (or equivalent experience). - Certifications relevant to platform management, project management (e.g., PMP, PRINCE2), or SaaS administration are advantageous.
Chertsey, United kingdom
Hybrid
Junior
26-09-2025
Company background Company brand
Company Name
Cheil UK
Job Title
Copywriter
Job Description
**Job Title:** Copywriter **Role Summary:** Mid‑weight copywriter for a 12‑month fixed‑term Fast Response Content Centre embedded on‑site with the client. Responsible for producing high‑volume, on‑brand digital, social and eCommerce copy across multiple European markets, collaborating closely with designers, editors and the Art Director, and leveraging AI and creative tools to maintain speed and quality. **Expectations:** - Deliver clear, engaging, brand‑consistent copy at scale under tight deadlines. - Adapt master copy for different formats, languages and markets. - Maintain seamless integration of copy with visual assets. - Utilize Jira, Figma, Celtra and AI copy tools to streamline workflow. - Participate actively in ideation sessions and stakeholder collaborations. **Key Responsibilities:** - Write and adapt copy for digital, social, eCommerce and campaign assets, including pricing, dates and legal lines. - Repurpose master copy for multiple channels, formats and localizations. - Ensure English (or source‑language) copy is accurate and ready for translation. - Work under Art Director guidance to preserve brand voice and creative consistency. - Collaborate with designers, editors and content team for copy‑visual alignment. - Manage tasks, deadlines and feedback cycles in Jira and Figma. **Required Skills:** - Proven copywriting experience in fast‑paced agency or in‑house environments (mid‑weight level). - Strong portfolio showcasing digital, social and eCommerce copy. - Ability to support static and motion content, ensuring copy complements visual storytelling. - Knowledge of templated creative systems, asset rollouts and localization processes. - High‑quality output at scale with tight turnaround times. - Proficiency in Jira (project management), Figma (collaboration), Celtra (automation) and AI copy tools (e.g., Adobe Firefly, Midjourney). - Excellent storytelling, brand‑tone sensitivity, and collaborative mindset. **Required Education & Certifications:** - Bachelor’s degree in Communications, Marketing, Journalism, English or related field (preferred). - Relevant copywriting or content creation certifications are a plus but not mandatory.
Chertsey, United kingdom
Hybrid
03-10-2025
Company background Company brand
Company Name
Cheil UK
Job Title
Senior Retail Strategist
Job Description
Job title: Senior Retail Strategist Role summary: Develop and execute integrated retail and experiential strategies that blend brand objectives with cultural insights, consumer behavior, and emerging technologies. Translate strategy into tangible in‑store, omni‑channel, and digital experiences across physical and virtual touchpoints. Expactations: • 1‑year fixed‑term contract with potential extension. • Deliver high‑impact retail solutions for a globally innovative technology client. • Collaborate cross‑functionally with creative, tech, and product teams to bring concepts to life. Key responsibilities: • Craft global retail and experiential strategies aligned with commercial goals. • Design and refine in‑store execution plans, UX, CX, and product integrations. • Lead omnichannel initiatives, ensuring seamless integration of physical and digital experiences. • Conduct cultural and consumer research to uncover actionable insights. • Produce strategy briefs, presentations, and creative direction for clients and internal stakeholders. • Partner with account management to translate concepts into actionable projects and budgets. • Evaluate and incorporate emerging technologies (AR/VR, IoT, AI) into retail experiences. • Maintain high standards for quality, detail, and brand consistency across all touchpoints. Required skills: • Deep expertise in retail strategy and experiential design. • Strong digital fluency and understanding of omni‑channel ecosystems. • Proven ability to translate strategy into physical design, UX, CX, product, and tech solutions. • Excellent client‑partnering and communication skills. • Creative mindset with passion for innovation and detail orientation. • Project management experience across multi‑disciplinary teams. • Proficiency in ideation tools, storytelling, and brief development. Required education & certifications: • Bachelor’s degree in Marketing, Business, Design, or related field (Master’s preferred). • No specific licences required; demonstrated portfolio of retail/experiential projects preferred.
London, United kingdom
Hybrid
Senior
12-11-2025
Company background Company brand
Company Name
Cheil UK
Job Title
HR Advisor
Job Description
**Job title** HR Advisor **Role Summary** Provide comprehensive HR support across employee lifecycle, employee relations, and HR compliance, acting as a trusted advisor to managers and employees while partnering with HR leadership to enhance culture and operational efficiency. **Expectations** - Deliver timely, evidence‑based HR advice within a dynamic, fast‑paced environment. - Maintain confidentiality and exhibit professional discretion in all interactions. - Demonstrate resilience, adaptability, and a proactive, solution‑oriented approach. **Key Responsibilities** - Deliver general HR support to employees, managers and stakeholders, escalating complex issues to HR leadership. - Build trusted line‑manager relationships, coach managers to strengthen management capability. - Manage low‑level employee relations cases in compliance with local legislations and HR best practices. - Represent HR in formal meetings, act as note‑taker, and produce actionable documentation. - Monitor attendance, advise managers, and coordinate with Occupational Health for referrals. - Administer the full employee lifecycle: onboarding, contract amendments, extensions, resignations, and terminations. - Ensure personnel files, HR documents, and compliance records are accurate and audit‑ready. - Track probationary reviews, contract extensions, and facilitate maternity, parental leave processes. - Support annual performance reviews, promotion and pay review cycles, and benefits administration (pensions, health insurance, EAP). - Coordinate client secondment arrangements and complete exit interviews to identify trends. - Validate payroll data, managing new starters, leavers, contractual changes, and Right to Work checks. - Promote inclusivity, wellbeing, and engagement initiatives and assist with learning & development projects. - Undertake ad‑hoc HR projects and maintain personal development plans. **Required Skills** - HR Generalist expertise (performance management, employee relations, compensation, L&D). - Strong written and verbal communication across all organizational levels. - Comprehensive knowledge of employment law, policies, and HR systems. - High attention to detail, strong organisational and time‑management abilities. - Analytical, process‑oriented mindset focused on continuous improvement. - Ability to maintain confidentiality, exercise discretion, and demonstrate resilience. **Required Education & Certifications** - Bachelor’s degree in Human Resources, Business Administration, or related field. - 3–5 years of HR Generalist experience in a similar role. - Professional HR certification (e.g., CIPD Level 5, SHRM-CP, or equivalent) highly desirable.
London, United kingdom
Hybrid
13-11-2025