TP Infinity

About the Company

TP Infinity, the digital arm of Teleperformance, is comprised of a diverse team of more than 650 strategists, data lovers, tech enthusiasts, creative masterminds and operations gurus operating in 20+ countries across North & South America, Europe, Asia and Africa who are united by a common purpose: to push the boundaries of CX.

Listed Jobs

Company Name

TP Infinity

Job Title

English-Speaking Customer Experts for Cloud Workspace

Job Description

**Job Title:** English-Speaking Customer Service Specialist **Role Summary:** Provide first-line customer support for a global digital services company via multiple communication channels. Deliver personalized assistance, resolve inquiries, and promote company products/services while maintaining strict confidentiality of customer data. **Expectations:** - Proficient in English (minimum 90% fluency). - Demonstrated empathy, proactive problem-solving, and a results-driven mindset. - Strong listening and interpersonal skills to manage complex customer needs. **Key Responsibilities:** - Respond to customer inquiries via phone, email, and chat. - Resolve issues by applying product/service knowledge and problem-solving techniques. - Maintain accurate documentation of customer interactions and feedback. - Promote company offerings through consultative communication techniques. - Adhere to data privacy protocols when handling sensitive customer information. **Required Skills:** - Advanced English communication (written and verbal). - Active listening and customer relationship management expertise. - Time management and multitasking in a fast-paced environment. - Basic knowledge of digital platforms/technologies (cloud services preferred). **Required Education & Certifications:** - High school diploma or equivalent; higher education in customer service or related field preferred. - Certifications in customer service (e.g., CCMP) or technical support are advantageous but not required.

Paris, France

On site

08-09-2025

Company Name

TP Infinity

Job Title

English-Speaking Microsoft Customer Experts

Job Description

**Job Title:** English-Speaking Microsoft Customer Experts **Role Summary:** Provide high-quality customer support for Microsoft products and services through multiple communication channels while ensuring confidentiality and product expertise. Focus on fostering customer engagement and driving business growth through effective resolution of inquiries. **Expectations:** Bilingual English proficiency (90%+), proactive customer engagement, empathy, and a commitment to resolving customer needs promptly. **Key Responsibilities:** - Manage customer inquiries via phone, email, or chat to resolve technical/service issues. - Promote Microsoft products, services, and promotions to enhance customer adoption and satisfaction. - Safeguard customer data confidentiality and maintain up-to-date knowledge of Microsoft product offerings. - Act as a customer advocate to improve experiences and drive business outcomes. **Required Skills:** - Advanced English communication (written and verbal). - Customer service orientation with problem-solving and conflict-resolution skills. - Active listening, empathy, and ability to handle sensitive situations. - Proficiency in using CRM tools and technology platforms for case management. **Required Education & Certifications:** None specified.

Paris, France

On site

14-09-2025

Company Name

TP Infinity

Job Title

Support Specialist for Tech Company - Turkish speaker

Job Description

Job Title: Support Specialist for Tech Company - Turkish Speaker Role Summary: Provide multichannel customer support, resolve inquiries, and maintain confidentiality of sensitive information while promoting company products/services. Expectations: Advanced English proficiency, proactive problem-solving, empathy, and responsibility in handling customer needs. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat. - Resolve customer issues efficiently while maintaining a positive, friendly tone. - Maintain up-to-date product knowledge to guide customers on services and promotions. - Ensure strict confidentiality of customer data and sensitive information. - Promote company products/services to enhance customer engagement and business growth. Required Skills: - Native Turkish speaker with Advanced English proficiency (90%+). - Excellent communication, active listening, and problem-solving abilities. - Customer service orientation with empathy and a proactive approach. - Proficiency in handling digital communication tools. Required Education & Certifications: Not specified.

Paris, France

On site

14-09-2025

Company Name

TP Infinity

Job Title

Data Scientist

Job Description

Job Title: Data Scientist Role Summary: Acts as a customer service specialist, managing inquiries via multiple channels. Focuses on resolving customer needs, maintaining data confidentiality, and promoting client products/services to enhance business outcomes. Expectations: Advanced English proficiency (90%+), proactive problem-solving, empathy, responsibility, and strong listening skills. Demonstrates a positive attitude in customer interactions. Key Responsibilities: - Address customer inquiries across communication channels. - Maintain confidentiality of sensitive customer data. - Provide product/service guidance and resolve issues effectively. - Engage customers through personalized, friendly interactions. - Support business growth by showcasing client offerings. Required Skills: Advanced English, customer service expertise, communication, analytical problem-solving, data confidentiality management. Required Education & Certifications: Not specified.

Paris, France

On site

26-09-2025