Intuit

About the Company

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief.

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Listed Jobs

Company Name

Intuit

Job Title

Machine Learning Engineer 2

Job Description

Job Title: Machine Learning Engineer 2 Role Summary Collaborate with data scientists to prototype, productionalize, enhance, and maintain machine learning models at scale, ensuring data readiness, pipeline automation, and robust performance metrics. Expectations Deliver end‑to‑end machine learning solutions, from data acquisition to deployment. Conduct A/B tests and statistical analysis to evaluate impact. Maintain cross‑functional collaboration and clear communication of results. Key Responsibilities - Identify, acquire, clean, and preprocess data for ML readiness. - Build and refine feature engineering pipelines with data scientists. - Prototype models, justify algorithm selection, and define evaluation metrics. - Productionalize prototypes: scale training, automate pipelines, orchestrate continuous inference. - Enhance existing models to improve accuracy or reduce training time. - Develop ML tooling to streamline data science workflows. - Run A/B tests, perform statistical analysis, and report insights. - Work cross‑functionally with product managers, engineers, and stakeholders; communicate findings. Required Skills - Strong programming in Python (Scikit‑learn, Pandas, Numpy), TensorFlow/Keras; familiarity with R and Spark. - Expertise in data wrangling, feature engineering, pipeline construction, and model evaluation. - Solid understanding of classification, regression, clustering, and statistical analysis. - Experience with A/B testing, metric definition, and model monitoring. - Knowledge of automation (CI/CD), orchestration, and version control. - Excellent collaboration and communication abilities. Required Education & Certifications - BS, MS, or PhD in Computer Science, Data Science, or a related field, or equivalent practical experience.

Atlanta, United states

Hybrid

29-12-2025

Company Name

Intuit

Job Title

QuickBooks Online Mid-Market Premium Specialist - Hybrid (Guatay)

Job Description

**Job Title** QuickBooks Online Mid‑Market Premium Specialist **Role Summary** Provide expert technical and consultative support to Mid‑Market QuickBooks Online customers (annual revenue >$2.5 M). Resolve complex software issues, drive customer success, and act as the voice of the customer within cross‑functional teams. **Expectations** - Deliver high‑quality, proactive support on phone and chat. - Own customer outcomes and advocate for needs across learning, sales, and product teams. - Continuously deepen product knowledge and apply best practices to improve the Mid‑Market service model. **Key Responsibilities** - Troubleshoot, diagnose, and resolve advanced QuickBooks Online issues (invoicing, bookkeeping, payroll, payments, ProConnect). - Communicate solutions clearly to non‑technical customers. - Identify and report product trends or gaps to product management. - Guide customers through advanced platform features and drive adoption. - Maintain current knowledge of platform updates and new functionalities. - Collaborate with internal teams (Learning & Development, Sales, Product) to enhance the customer experience. **Required Skills** - 1–3 years experience using QuickBooks Online (incl. payments, payroll, ProConnect, Money). - Active QuickBooks Online Level 1 Certification (must be provided before start). - Proven customer‑support role experience in a tech or SaaS environment. - Strong bookkeeping knowledge and financial terminology proficiency. - Excellent verbal and written communication; ability to translate technical detail into customer‑friendly language. - Problem‑solving, multitasking, and adaptability to dynamic priorities. - Team‑player mindset with willingness to collaborate across functions. - Comfortable with remote work: dedicated high‑speed internet connection, ability to work 2 days per week in office for 4 hrs each day. **Required Education & Certifications** - Completed Intuit Academy Bookkeeping Certification (preferred). - QuickBooks Online Level 1 Certification (mandatory).

Guatay, United states

On site

Fresher

01-01-2026

Company Name

Intuit

Job Title

QuickBooks Online Mid-Market Premium Specialist (Guatay)

Job Description

**Job Title:** QuickBooks Online Mid‑Market Premium Specialist **Role Summary:** Deliver expert technical and consultative support to mid‑market QuickBooks customers (annual revenue >$2.5M). Resolve complex software issues, champion customer success, collaborate with cross‑functional teams, and maintain deep product knowledge to enhance the customer experience. **Expectations:** - 1–3 years of QuickBooks Online experience (incl. QuickBooks Payments, Payroll, Proconnect, or Money). - Proven customer support experience in a tech or SaaS environment. - Active QuickBooks Online Level 1 Certification (required). - Completed Intuit Academy Bookkeeping Certification preferred. - Strong bookkeeping and financial terminology knowledge. - Excellent communication, problem‑solving, and multitasking skills. - Ability to work effectively in a hybrid setting (2 days in office, 4 hrs/day; reliable high‑speed internet at home). **Key Responsibilities:** - Provide high‑quality technical support via phone and chat for complex QuickBooks issues. - Act as the voice of mid‑market customers, gathering and sharing feedback with Product, Sales, and Learning & Development teams. - Lead initiatives to improve service models and identify trends within the mid‑market segment. - Educate customers on advanced QuickBooks Online features (invoicing, bookkeeping, account setup, payroll, etc.). - Keep up‑to‑date with platform updates, features, and best practices. - Apply Prosperity Principles (Advocacy, Ownership, Expertise) in all interactions. **Required Skills:** - Technical troubleshooting of QuickBooks Online software. - Strong verbal and written communication. - Ability to analyze root causes and devise clear solutions. - Adaptability to ambiguity and changing priorities. - Collaborative team orientation. **Required Education & Certifications:** - QuickBooks Online Level 1 Certification (must be active on hire date). - Intuit Academy Bookkeeping Certification or equivalent (preferred).

Guatay, United states

On site

Fresher

01-01-2026

Company Name

Intuit

Job Title

QuickBooks Online Premium Support Advisor (Guatay)

Job Description

**Job Title** QuickBooks Online Premium Support Advisor **Role Summary** Provide technical and consultative support to mid‑market QuickBooks Online customers ($2.5M+ annual revenue). Resolve complex software issues via phone/chat, advocate customer success, collaborate across departments, and guide users through advanced platform functionalities. **Expectations** - 1–3 years QuickBooks Online experience (Payments, Payroll, ProConnect, or Money preferred). - Active QuickBooks Online Level 1 Certification required before start. - Intuit Academy Bookkeeping Certification a plus. - Demonstrated customer support in a tech or SaaS environment. - Hybrid work: minimum 2 days in office, 4 hours per day. - High‑speed Internet required for remote work. **Key Responsibilities** 1. Deliver expert technical support, troubleshooting complex issues and applying best practices. 2. Serve as the voice of the mid‑market customer; advocate for their success with Learning & Development, Sales, and Product teams. 3. Identify trends and opportunities to develop a differentiated mid‑market service model. 4. Empower customers to use advanced QuickBooks features (invoicing, bookkeeping, payroll, etc.). 5. Maintain up‑to‑date knowledge of product updates, features, and new releases. 6. Ensure each interaction reflects advocacy, ownership, and expertise principles. **Required Skills** - Deep knowledge of QuickBooks Online product suite. - Strong bookkeeping principles and financial terminology. - Troubleshooting and root‑cause analysis. - Excellent verbal and written communication. - Ability to multitask, adapt to ambiguity, and work in a dynamic environment. - Collaborative team mentality and cross‑functional coordination. **Required Education & Certifications** - 1–3 years QuickBooks Online experience (including Payments, Payroll, ProConnect, or Money). - Active QuickBooks Online Level 1 Certification. - Intuit Academy Bookkeeping Certification preferred.

Guatay, United states

On site

Fresher

01-01-2026