Mindy Support

1 Job

385 Employees

About the Company

Mindy Support is a Global Provider of Data Annotation, Customer Support and Generative AI ( LLM) services. Trusted by Fortune 500 and GAFAM companies.

Why Choose Us?

• 11+ years of expertise in Data Annotation and Customer Support across 25+ countries
• Global Presence: Offices in Cyprus, Ukraine, Poland, India, Philippines, Egypt, Brazil, and other countries
• Multilingual Reach: 30+ languages to support businesses globally
• Top-tier Security: ISO 27001, ISO 9001, SOC2 Type 1, HIPAA, CCPA & GDPR-compliant
• 24/7 Customer Service coverage across multiple channels
• Domain Specialized Expertise for LLM training
• Cloud Infrastructure: With servers in Germany, Finland, and the USA

Industries We Serve:

• Automotive
• Retail & E-commerce
• IT/SAAS
• Geospatial
• Telecom
• Travel&Hospitality
• Sports
• Healthcare
• Agriculture
• Robotics & Industrial Automation

With global recruitment, we offer multilingual teams for Data Annotation and Customer Support, enabling seamless communication across cultures and time zones.
Contact us: +19 295602473 | hello@mindy-support.com

Listed Jobs

Company Name: Mindy Support
Job Title: French and English speaking Customer Support Representative
Job Description: Job Title: French & English Speaking Customer Support Representative Role Summary: Provide inbound and outbound customer support for warranty, product support, and general inquiries in both French and English. Manage call escalation, claim logging, and client communication while maintaining high service quality and meeting performance metrics. Expectations: - Deliver service in line with company standards and KPIs. - Maintain accurate records and timely claim submissions. - Work independently in a remote full‑time capacity (Mon‑Fri 09:00‑18:00 EST or 10:00‑19:00 EST). - Operate within an organization that values proactive problem resolution and empathy. Key Responsibilities: - Answer inbound calls regarding warranty coverage, product support, and general inquiries. - Make outbound calls to follow up on technician visits, schedule appointments, and obtain claim details. - Log new claims accurately, ensuring all required information is captured and forwarded to relevant departments. - Explain protection plans, warranty services, and claims processes clearly to customers. - Escalate complex cases to appropriate teams and ensure smooth handover. - Document all customer interactions in the system per company procedures. - Perform additional tasks assigned by the Team Leader to support daily operations. Required Skills: - Minimum 1 year of customer support experience. - French C1 (fluent written and spoken). - English C1 (fluent written and spoken). - Strong organizational and multitasking abilities. - Problem‑resolution skills with empathy and patience. - Excellent verbal and written communication. - Ability to work under stressful situations and maintain attention to detail. - Familiarity with U.S. and Canadian geography, languages, and regional differences. - Experience with warranty or insurance services is an asset. Required Education & Certifications: - High‑school diploma or equivalent. - Bilingual fluency in French and English at C1 level.