NATO Communications and Information Agency (NCI Agency)
About the Company
We are NATO's technology and cyber experts.
We are a team of 3,000 civilian and military staff members, located in 29 sites throughout Europe and North America.
We help NATO and its member countries communicate and work together to fulfil their mission - preserve peace and security for nearly one billion citizens.
The Agency is on the frontlines against cyber threats, protecting NATO's networks 24 hours a day, seven days a week, to prevent debilitating attacks.
Our experts provide capabilities and services that are critical to NATO's ability to fulfil its core tasks of consultation, collective defence and crisis management.
We achieve this by working in partnership with industry, academia and not-for-profit organizations.
Our work helps NATO keeps its technological edge.
Listed Jobs
- Company Name
- NATO Communications and Information Agency (NCI Agency)
- Job Title
- Duty Control Officer
- Job Description
-
Primary Location
Netherlands-Brunssum
Other Locations
Belgium-Mons
NATO Body
NATO Communications and Information Agency (NCIA)
Schedule
Full-time
Application Deadline
12-Jan-2025, 11:59:00 PM
Salary (Pay Basis)
7,163.77
Grade
NATO Grade G15
For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
NOTE: We are aiming to fill Duty Control Officer positions in two duty locations Mons, Belgium, and Brunssum, The Netherlands.
Based in one of the mentioned locations, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Enterprise Service Operations Centre (ESOC) that controls, conducts and manages day-to-day activities delivering IT services to customers enabling them to conduct their missions. ESOC provides up to level 2 support, end-to-end visibility (from identification through to incident resolution), and timely functional and managerial reporting and escalation.
We are looking for a driven and enthusiastic Duty Control Officer who will take on the following roles and responsibilities:
Oversees the healthy state of all NCIA managed NATO networks, systems and services, ensuring day-to-day 24/7 CIS operations support;
Coordinates and controls Service Operations activities, providing 24/7 control of the NCIA managed systems and services;
Provides incident management, coordination, as well as appropriate escalation; following established processes for all NCIA managed services to support operations and exercises;
Has operational control over technical staff in the context of incident management, and supervises appropriate incident management progression within the agreed resolution times, coordinating with Subject Matter Experts in directing corrective actions to restore services as soon as possible;
Determine the IT Incidents priority, in coordination with the relevant Customer Representatives, in case of deviation from the standard classification provided into the SLAs.
For a full list of duties, please review the job description on the NCI Agency career site .
About you:
The valuable knowledge and experience that you bring to this role are:
A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience;
Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
Extensive experience with static NATO telecommunications and information systems and familiarity with deployed environments;
CIS operational experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level;
Fluency in English, both written and spoken.
What we offer:
Genuinely meaningful work as part of the most successful alliance in history;
3 year contract with competitive tax-free salary and household and children’s allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training, wellbeing, and more.
To learn more about NCI Agency and our work, please visit our website .
The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCI Agency career site.
Mons, Belgium
On site
19-12-2024
- Company Name
- NATO Communications and Information Agency (NCI Agency)
- Job Title
- Principal Technician (Customer Service Desk)
- Job Description
-
Primary Location
Belgium-Mons
NATO Body
NATO Communications and Information Agency (NCIA)
Schedule
Full-time
Application Deadline
16-Jan-2025, 10:59:00 PM
Salary (Pay Basis)
5,195.80
Grade
NATO Grade G12
Who we are:
For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Mons, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Enterprise Service Operations Centre (ESOC) that controls, conducts and manages day-to-day activities delivering IT services to customers enabling them to conduct their missions. ESOC provides up to level 2 support, end-to-end visibility (from identification through to incident resolution), and timely functional and managerial reporting and escalation.
We are looking for a driven and enthusiastic Principal Technician (Customer Service Desk) who will take on the following roles and responsibilities:
Provides superior customer service and responsiveness that inspires confidence with the customer;
Applies advanced problem solving skills and experiences in problem fault resolution;
Utilises and maintains standard operating procedures, processes and support documentation;
Establishes strong working relations with customers and team members;
Advices, assists and manages a team of 15 to 30 technicians.
For a full list of duties, please review the job description on the NCI Agency career site .
About you:
The valuable knowledge and experience that you bring to this role are:
Higher vocational training in a relevant discipline with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience;
Extensive experience in performing user administration in MS Active Directory and Exchange;
Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment;
Extensive experience in end user support in general;
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload;
Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment;
Extensive knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer;
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
Fluency in English, both written and spoken.
What we offer:
Genuinely meaningful work as part of the most successful alliance in history;
3 year contract with competitive tax-free salary and household and children’s allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training, wellbeing, and more
To learn more about NCI Agency and our work, please visit our website .
The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCI Agency career site.
Mons, Belgium
On site
20-12-2024