Spherica

About the Company

Our mission is to help businesses do more with less through the power of technology.

We’re a progressive, automation-first IT Managed Services business that has spent more than a decade providing mission-critical services across complex IT infrastructures, in both the public and private sector.

Our automation-first ethos permeates through our business, enabling us to identify and deliver efficiencies and business-changing innovation through our “relentless automation” approach.

This approach delivers cost savings, productivity efficiencies and reduces risk, freeing IT teams from mundane, repetitive tasks, and giving them more time to focus on service enhancements and optimising customer experiences.

By fusing people, technology and automation, we increase speed, consistency and reliability to revolutionise IT operations – delivering more with less. This enables IT to dedicate more time and money to developing and delivering technology strategies that meet the demands of the modern business.

We combine technical excellence with our dedication to exceptional customer service, building long-term, collaborative partnerships that deliver real business change.

Listed Jobs

Company Name

Spherica

Job Title

Technical Operations Engineer (3rd Line)

Job Description

**Job Title** Technical Operations Engineer (3rd Line) **Role Summary** Provide 24/7/365 third‑line technical support for infrastructure, network, and security services. Operate primarily remote with occasional site visits, supporting a diverse client base under a DuPont shift rotation. Ensure continuous service availability, incident resolution, and the implementation of best practices across the client’s IT environment. **Expectations** - Work 12‑hour shifts (Day 7 am‑7 pm, Night 7 pm‑7 am) according to a 4‑week DuPont rota. - Maintain high‑profile client relationships and deliver proactive, secure operations. - Demonstrate solid troubleshooting and problem‑solving skills in a fast‑paced, 24/7 environment. **Key Responsibilities** - Diagnose and resolve complex network, system, and security incidents. - Manage routing, switching, WAN/LAN, and VPN configurations. - Administer firewalls (including Fortinet SD‑WAN, physical and virtual), Cisco ISE, and Meraki Wi‑Fi solutions. - Operate and maintain security controls: SIEM, DLP, vulnerability management, threat intelligence, and endpoint protection platforms. - Conduct root‑cause analysis, document incidents, and contribute to knowledge‑base articles. - Collaborate with 2nd/1st line teams, stakeholders, and vendors for escalated issues. - Participate in capacity planning, change management, and continuous improvement initiatives. **Required Skills** - Deep understanding of IT infrastructure, network architecture, and security fundamentals. - Proficient with routing/switching, WAN/LAN technologies, and firewall configuration. - Experience with Fortinet SD‑WAN, firewall switches, Cisco ISE, and Meraki Wi‑Fi. - Strong knowledge of SIEM, DLP, vulnerability management, cyber threat intelligence, and endpoint protection. - Ability to work independently in a remote setting and adapt to shifting shift patterns. - Excellent communication, documentation, and incident‑management skills. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). - Professional certifications preferred: CCNA/CCNP, Fortinet NSE3/4, CompTIA Security+, CISSP, or equivalent security certifications.

Birmingham, United kingdom

Remote

05-12-2025