Lighthouse

www.mylighthouse.com

3 Jobs

847 Employees

About the Company

Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.

Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success.

How can Lighthouse help you?

Rate Insight
Track competitor pricing to maximize revenue

Market Insight
Accurately predict future market demand

Parity Insight
Identify and solve parity issues portfolio wide

Benchmark Insight
Effectively navigate competitive performance trends

Distribution Insight
Optimize distribution channel performance

Destination Insight
Enrich your strategy with short-term rental insights

Business Intelligence
Monitor, optimize, and report on your performance

Pricing Manager
Boost revenue with AI-driven room price recommendations

Channel Manager
AI-powered channel management that transforms pricing and distribution for independent hotels

Hotel Data Solutions
Bespoke data sets to elevate your commercial strategy

Short-Term Rental Data Solutions
Power your short-term rental strategy with custom insights

Revenue Management Services
Master commercial strategy with expert revenue support

Listed Jobs

Company Name: Lighthouse
Job Title: Data Science Team Lead
Job Description: **Job Title** Data Science Team Lead **Role Summary** Lead a high‑performing data science team that builds predictive models and data pipelines to power SaaS products for the hospitality industry. Drive end‑to‑end solution delivery, collaborate with product, engineering, and analytics stakeholders, and embed data‑driven culture across the organization. **Expectations** - Deliver data‑science initiatives that impact large‑scale hotel operations (100k+ hotels). - Mentor and grow team members; actively participate in hiring and onboarding. - Align team objectives with business goals and maintain high product quality. - Stay current with industry technologies and advocate best practices. **Key Responsibilities** 1. **Team Leadership** – set goals, provide mentorship, conduct performance reviews, and foster a culture of innovation and continuous improvement. 2. **Talent Management** – recruit, interview, and onboard new data scientists; manage staffing across multiple data science teams. 3. **Stakeholder Collaboration** – work closely with product, engineering, analytics, and marketing to translate business requirements into data‑science solutions. 4. **Project Delivery** – design, develop, evaluate, and production‑grade machine‑learning models and algorithms; supervise data pipelines and model deployment. 5. **Communication** – explain complex analytical concepts to technical and non‑technical audiences, produce clear documentation and reports. 6. **Process Improvement** – establish and enforce best practices in data modeling, version control, testing, and CI/CD. 7. **Technology Oversight** – evaluate and adopt tools and frameworks (e.g., GCP BigQuery, VertexAI, Airflow, Python libraries) to support scalable data solutions. **Required Skills** - 5+ years in data science roles; at least 1 year in a leadership or managerial capacity. - Expertise in statistical modeling, machine learning, and data visualization. - Strong relational database skills (SQL) and programming proficiency in Python (Jupyter, pandas, scikit‑learn, TensorFlow/PyTorch). - Experience with version control (Git), containerization, and CI/CD pipelines. - Familiarity with data‑engineering workflows (Airflow) and cloud services (GCP BigQuery, VertexAI). - Excellent written and verbal communication; ability to present findings to varied audiences. - Fluent in English; EU work permit required. **Required Education & Certifications** - Bachelor’s or Master’s degree in Computer Science, Statistics, Data Science, Applied Mathematics, or a related field. - Professional certifications in cloud data services (e.g., Google Cloud Professional Data Engineer) or machine‑learning platforms are preferred. ---

Company Name: Lighthouse
Job Title: Customer Engagement Specialist - Dutch Speaker
Job Description: Job Title: Customer Engagement Specialist – Dutch Speaker Role Summary: Drive the seamless onboarding of new hotel customers onto Lighthouse’s Business Intelligence, Channel Manager, and Pricing Manager products. Own the implementation process, ensuring rapid adoption, satisfaction, and retention through coordinated collaboration with Sales, Care, and Product teams. Expectations: - Minimum of 2 years in customer care, onboarding, implementation, or related engagement role. - Fluent in English and Dutch; additional European languages a plus. - Strong understanding of the hospitality industry and hotel‑tech ecosystem. - Familiarity with BI, Benchmark Insight, Revenue Insight, or Channel Manager tools. Key Responsibilities: 1. Implement new hotel customers onto Lighthouse products using Salesforce, SFTP, AWS, RunDeck, Gainsight, Grafana, and Intercom. 2. Execute onboarding playbooks: system configuration, channel & brand connectivity, reporting setup. 3. Identify and refine implementation processes to boost efficiency and accuracy. 4. Collaborate with Sales, Customer Care, and Product Management to ensure smooth transition and alignment. 5. Deliver best‑practice training sessions to drive ROI and product value; create training materials and knowledge‑base articles. 6. Conduct on‑boarding for customers at churn risk to improve adoption. 7. Manage multiple onboarding tracks remotely, ensuring quality assurance throughout the lifecycle. Required Skills: - 2+ years experience in customer engagement, onboarding, or implementation. - Deep knowledge of hospitality industry and hotel‑tech platforms. - Proficient with Gainsight, Intercom, Google Suite, and content‑creation tools (video, tutorials). - Excellent communication and presentation abilities; comfortable presenting to varied audiences. - Analytical, solution‑oriented, proactive mindset. - Comfortable working remotely and juggling multiple concurrent onboarding projects. Required Education & Certifications: - Bachelor’s degree in Business, Hospitality, Information Technology, or related field preferred. - Certifications in customer success, onboarding, or related areas are a plus.

Brussels region, Belgium

Hybrid

Junior

11-10-2025

Company Name: Lighthouse
Job Title: Senior Sales Operations Analyst
Job Description: Job Title: Senior Sales Operations Analyst Role Summary: Provide high‑quality support to a global sales organization, ensuring accurate customer administration, data integrity in Salesforce, and actionable reporting. Drive process improvements, mentor new sales staff, and collaborate cross‑functionally to optimize sales performance and growth. Expectations: - Minimum 3 years of experience in sales, business operations, or analytics. - Proficient with Salesforce (and an advantage for Looker/Power BI experience). - Ability to manage multiple priorities in a fast‑paced, service‑oriented environment. Key Responsibilities: - Serve as primary point of contact for global sales teams on deal management and system inquiries. - Own quoting, contracting, and data integrity processes within Salesforce. - Enforce mandatory global sales processes; provide guidance to sales reps. - Onboard new sales members, configuring sales tools and ensuring system setup. - Design, build, and maintain Salesforce dashboards and reports for forecasting, activity, and quota attainment. - Analyze sales performance and operational data to identify trends, bottlenecks, and improvement opportunities; present actionable insights. - Contribute to operational projects that enhance sales effectiveness and process adherence. - Support sales operations strategy and execute operational plans in alignment with business priorities. - Collaborate with Finance Operations, Data Analytics, and CRM teams on strategic initiatives. - Prioritize work, set expectations with stakeholders, and deliver on commitments. Required Skills: - Advanced Excel / data manipulation. - Salesforce administration and reporting. - Strong analytical and problem‑solving abilities. - Excellent organizational and time‑management skills. - Effective communication and stakeholder management. - Ability to work independently and collaboratively. - Flexibility to interpret and adapt rules and guidelines to business needs. Required Education & Certifications: - Bachelor’s degree in business, finance, information systems, or related field (or equivalent work experience). - Salesforce Administrator certification (preferred).

Dallas-fort worth metroplex, United states

Hybrid

Senior

25-11-2025