Stellantis &You UK

www.stellantisandyou.co.uk

1 Job

473 Employees

About the Company

Stellantis &You UK are the Manufacturer owned group for Abarth, Citroen, DS, Fiat, Peugeot and Vauxhall Automobiles. Previously known as Robins & Day.

Listed Jobs

Company Name: Stellantis &You UK
Job Title: Customer Advisor
Job Description: Job Title: Customer Advisor Role Summary: Customer Advisor in a manufacturer‑owned automotive dealership engages with customers throughout the aftersales journey. Responsibilities include estimating repair work, proposing additional services, quoting and selling service plans, processing invoices and payments, and maintaining high customer satisfaction. Expectations: * Deliver professional, timely communication across all customer touchpoints. * Utilize digital sales and service systems efficiently. * Meet or exceed sales targets for additional work and service plans. * Resolve customer concerns quickly while preserving trust and loyalty. Key Responsibilities: 1. Greet and engage customers at showrooms and via phone, text, and email. 2. Conduct vehicle health checks, estimate repair costs and duration. 3. Propose and up‑sell additional work identified during checks. 4. Quote, explain, and sell service plans to retain customers within the group. 5. Prepare and present accurate invoices; manage cash or card payments. 6. Process warranty claims using in‑house computer systems. 7. Provide regular updates to customers on repair status and any additional work required. 8. Conduct exit briefings, collect satisfaction feedback, and perform follow‑up contacts. Required Skills: * Strong verbal and written communication. * Customer‑centred service orientation. * Sales acumen, including upselling and closing techniques. * Problem‑solving and negotiation. * Time‑management and multitasking. * Proficiency with automotive digital systems and MS Office. Required Education & Certifications: * High school diploma or equivalent. * Experience in automotive aftersales or customer service preferred. * Valid UK full driving licence is desirable. ---

Nottingham, United kingdom

On site

25-01-2026