Zendesk

About the Company

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

Listed Jobs

Company Name

Zendesk

Job Title

Regional Counsel (North and South EMEA) (French speaker)

Job Description

Job Title Regional Counsel (North and South EMEA) – French speaker Role Summary Provide legal counsel, contract negotiation and compliance support across North and South EMEA regions for a fast‑growing SaaS organization. Act as the primary legal advisor for GTM teams, drafting and finalizing complex commercial agreements, ensuring alignment with corporate policies, and managing the legal implications of emerging AI and data‑protection regulations. Expectations - Deliver rapid, business‑oriented legal advice and draft agreements that balance risk with commercial objectives. - Negotiate and close a high volume of SaaS, partner, and professional services contracts with EMEA customers. - Stay current on AI, data‑privacy, and cyber‑security regulations (DORA, NIS2, EU Data Act, EU AI Act) and advise on their contractual impact. - Collaborate closely with Sales, Finance, Revenue Operations, and Deal Desk to ensure contracts support revenue recognition and financial targets. - Continually improve contract templates, playbooks, CLM workflows and enable GTM teams through training and process enhancements. Key Responsibilities - Serve as the first point of contact for the GTM organization on legal matters, providing rapid, risk‑balanced advice. - Negotiate, draft, and finalize SaaS, partner, and professional services agreements across diverse EMEA customers. - Manage legal aspects of AI‑powered product deployment, including compliance with AI regulations. - Partner with GTM management to align commercial contracts with corporate policies and revenue‑recognition standards. - Recommend and implement enhancements to standard agreements, CLM tools, playbooks, and training materials. - Support company initiatives, special projects, and cross‑regional collaboration within the commercial legal team. Required Skills - Extensive in‑house transactional law experience in B2B SaaS or high‑growth cloud tech. - Proven ability to draft and negotiate complex commercial contracts and handle AI/technology regulatory implications. - Strong knowledge of data‑protection and privacy law (GDPR, cross‑border transfers) and experience negotiating Data Processing Agreements. - Fluency in written and oral French and English; additional European languages a plus. - Technological fluency with LegalTech, CLM systems, Salesforce, DocuSign, and other business tools. - Excellent business judgment, negotiation, communication, and stakeholder management skills. - Ability to work autonomously in a fast‑paced, high‑velocity environment. Required Education & Certifications - Qualified lawyer in France and/or England & Wales (bar admission or equivalent). - Bachelor’s degree in Law or equivalent. - Recognised legal certifications are a plus.

France

Remote

10-11-2025

Company Name

Zendesk

Job Title

AI Specialist, Customer Success (Scaled)

Job Description

**Job Title:** AI Specialist, Customer Success **Role Summary:** Drives adoption and value realization of Zendesk Advanced AI Agents across customer organizations, acting as the product expert and primary AI advisor within the Customer Success ecosystem. Ensures rapid attainment of business outcomes, strengthens account growth, and feeds customer insights into product development. **Expectations:** - Accelerate AI adoption and demonstrate tangible ROI for customers. - Partner cross‑functionally with Success, Professional Services, Product, and Sales to embed AI into overall success planning. - Maintain proactive customer health management and identify expansion opportunities. **Key Responsibilities:** - Serve as day‑to‑day AI product expert, explaining how Advanced AI Agents integrate with Zendesk CRM and other suite products. - Collaborate with Customer Success Managers to plan, onboard, and sustain AI projects, defining success metrics, scopes, and timelines. - Champion customer value through outcome‑driven engagement, maintaining high satisfaction and engagement levels post‑launch. - Gather and prioritize customer feedback, presenting data‑driven insights to Product for future enhancements. - Build and nurture relationships with leadership (C‑suite, IT, CXO) and technical teams; act as a liaison for beta testing and troubleshooting integrations or APIs. - Produce regular internal reporting on adoption, health KPIs, and expansion prospects. - Identify and qualify upsell/cross‑sell opportunities in collaboration with Account Executives. **Required Skills:** - 3+ years in Customer Success, Customer Experience, or related field. - Deep knowledge of AI in customer service, CRM, and integration technologies. - Expertise in customer engagement, outcome‑based planning, and health metric monitoring. - Strong analytical and data‑interpretation abilities. - Excellent verbal and written communication with all stakeholder levels. - Proven ability to collaborate across sales, support, and product teams, and to troubleshoot technical issues. **Required Education & Certifications:** - Bachelor’s degree (or equivalent experience) in Business, Computer Science, or related field. - Certifications in Customer Success, Experience Management, or AI product domains preferred but not mandatory.

London, United kingdom

On site

Junior

11-11-2025

Company Name

Zendesk

Job Title

AI Specialist, Customer Success

Job Description

**Job Title** AI Specialist, Customer Success **Role Summary** Owns AI adoption and value realization for Zendesk customers, driving rapid, outcome‑based engagement with Zendesk Advanced AI Agents. Acts as the product specialist within the Customer Success team, collaborating with CS, Professional Services, ProdDev, and internal stakeholders to maximize customer ROI and secure renewals. **Expectations** - Accelerate AI integration across customer orgs, from C‑suite to CX teams. - Demonstrate measurable business outcomes from AI solutions, driving renewal and expansion. - Provide data‑driven advocacy to product and engineering teams. **Key Responsibilities** - Serve as Zendesk AI product expert; translate advanced AI capabilities into customer value. - Partner with Customer Success Managers to build and execute Success Plans, outlining strategic goals, initiatives, and success metrics. - Conduct proactive, outcome‑driven engagements (on‑boarding, adoption, training, support) to shorten time‑to‑value. - Collaborate with Professional Services on project scoping, delivery, and post‑launch follow‑up. - Track and report on adoption, health KPIs, and expansion opportunities; align with account executives for expansion deals. - Gather, prioritize, and relay customer feedback to Product and Engineering for continuous improvement. - Liaise with technical teams to test, troubleshoot, and resolve AI integration issues (CRM, APIs, beta features). - Maintain detailed engagement logs and provide unbiased health intelligence to the account team. **Required Skills** - Customer‑centric mindset with strong communication (written & verbal). - Deep understanding of customer experience and AI in CRM/service contexts. - Ability to translate technical AI concepts into business outcomes. - Experience managing cross‑functional client relationships (CS, sales, support, product). - Data‑driven reporting and KPI management. - Problem‑solving with troubleshooting of integrations and API issues. - Collaborative mindset, comfortable working in a fast‑paced, agile environment. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Information Systems, or related field. - Minimum 3 years of experience in Customer Success, Customer Experience, or a similar client‑facing role. - Relevant certifications (e.g., Certified Customer Success Manager, HubSpot, Zendesk Support, or similar) are a plus. ---

London, United kingdom

On site

Junior

17-11-2025

Company Name

Zendesk

Job Title

AI Specialist, Customer Success - Spanish Speaker

Job Description

**Job Title:** AI Specialist, Customer Success (Spanish Speaker) **Role Summary:** Drive rapid AI adoption and customer value realization for Zendesk Advanced AI Agents. Serve as the trusted product expert, championing AI solutions across all customer engagement touchpoints and collaborating internally to align product, services, and success planning. **Expectations:** - Enable customers to achieve measurable business outcomes through AI - Deliver a world‑class onboarding and ongoing experience that prioritizes time‑to‑value - Maintain high engagement, product adoption, and account health metrics - Act as the customer’s advocate across internal teams, feeding data‑driven insights to product development **Key Responsibilities:** - Proactively manage customer health with outcome‑driven engagement cycles - Partner with Customer Success Managers, Professional Services, and Product Development to accelerate AI usage and value - Develop deep expertise in Zendesk Advanced AI Agents and their integration with the broader Zendesk suite - Design and execute onboarding plans: define objectives, scope, and minimize time‑to‑value - Create and maintain Success Plans outlining strategic goals, initiatives, success metrics, and future roadmaps - Remove adoption barriers, ensuring continuous engagement and alignment with renewal timelines - Act as a customer voice, providing prioritized feedback to the product team - Communicate best practices, resources, and quantified outcomes in both written and verbal formats - Cultivate relationships with executive stakeholders (CIOs, business leaders) and technical teams (IT, architects) - Collaborate with sales, support, and professional services to identify expansion opportunities and close deals - Monitor adoption, usage, automation, and health KPIs; report insights and improvement strategies - Liaise with internal and external technical teams for beta testing, troubleshooting, and API integrations - Track all customer interactions and provide unbiased health intelligence **Required Skills:** - 5+ years in Customer Success / Customer Experience, preferably with AI or CX solutions - Fluency in Spanish (written and spoken) - Deep understanding of AI agent capabilities and CX workflow integration - Strong relationship building with stakeholders at all organizational levels - Excellent communication (verbal, written, bilingual) - Data‑driven mindset: ability to interpret metrics, NPS, usage statistics, and translate into action - Project management: scope setting, timelines, success metrics - Technical troubleshooting: CRM integrations, API usage, and beta feature testing - Ability to synthesize customer insights and advocate within product teams - Proficiency in CRM and automation platforms **Required Education & Certifications:** - Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience) - Customer Success or similar certifications (e.g., CSM, CSCS) preferred but not mandatory.

London, United kingdom

On site

Mid level

07-12-2025