- Company Name
- Fiserv
- Job Title
- Director, Partnership Development
- Job Description
-
**Job Title**
Director, Partnership Development
**Role Summary**
Lead the design, launch, and scaling of VAR, ISV, association, and referral partner programs across Canada to drive partner‑generated pipeline and revenue.
**Expactations**
- 8+ years in channel/strategic partner development within fintech, payments or SaaS.
- 5+ years managing API and third‑party integrations on AWS, Azure or GCP.
- 8+ years negotiating reseller contracts, channel pricing models, and managing commercial agreements.
- 7+ years in partner performance management, KPI definition, scorecards and QBR execution.
- 8+ years using CRM/PRM systems (Salesforce, HubSpot, partner portals).
- Proven pipeline management, forecasting and revenue reporting (Excel, Power BI, Tableau).
- Fluent in English; bilingual French preferred.
**Key Responsibilities**
- Identify, evaluate, and secure new partnerships with VARs, ISVs, associations and referral sources across Canada.
- Assess partner fit through technical capability, integrations, go‑to‑market alignment and revenue potential.
- Lead partner onboarding: technical alignment, integration planning, sales enablement, certification, joint GTM execution.
- Build executive‑level relationships with partner decision‑makers to secure commitment and drive adoption.
- Coordinate cross‑functional collaboration with Product, Sales, Marketing and Operations for seamless partner integration.
- Monitor partner KPIs and performance metrics, identify gaps and implement enablement/remediation plans.
- Conduct quarterly business reviews, refine joint plans and drive retention/expansion.
- Deliver pipeline, forecast, activation and revenue impact reports to senior leadership.
**Required Skills**
- Strategic channel & partnership design & execution.
- Technical understanding of API integrations and cloud platforms (AWS, Azure, GCP).
- Negotiation and contract management of reseller agreements and channel pricing.
- Partner performance analysis, KPI development and scorecard management.
- CRM/PRM proficiency (Salesforce, HubSpot).
- Pipeline forecasting, revenue reporting and data analytics (Excel, Power BI, Tableau).
- Strong executive‑level communication and stakeholder management.
- Multilingual capability (English mandatory; French highly desirable).
**Required Education & Certifications**
- Bachelor’s degree or equivalent experience in business, marketing, technology or related field.
- Relevant certifications in cloud platforms (AWS, Azure, GCP) and CRM (Salesforce).