Epsilon France

1 Job

510 Employees

About the Company

Epsilon France est l’entité Datamarketing de Publicis Groupe avec 650 experts data, marketing et technologiques et plus de 40 métiers représentés. Epsilon France intervient sur l’ensemble des étapes-clé d’un projet de transformation data-driven, de la définition de la stratégie à l’exécution opérationnelle. Epsilon France compte plus de 300 clients actifs et pilote quotidiennement plus de 100 plateformes datamarketing. NOTRE MISSION Avec pour claim « Every Interaction Counts », la mission d'Epsilon France est de conjuguer les pouvoirs de la data, du marketing et de la technologie pour rendre les interactions entre les marques et leurs clients toujours plus justes et pertinentes. Politique RGPD https://cutt.ly/cBuuAev

Listed Jobs

Company Name: Epsilon France
Job Title: Stagiaire Data Scientist & IA (X/F/H)
Job Description: **Job title:** Data Science & AI Intern (X/F/H) **Role Summary:** A half‑year internship combining research and consulting projects within a data‑marketing lab. 50 % of the time focuses on operational client projects (e.g., customer‑knowledge analysis, segmentation, scoring, marketing performance analytics); the other 50 % is devoted to an internal research project in the NEXT by Epsilon Lab. Guidance is provided by a Data Science Manager and a project team of experts. **Expectations:** - Apply data‑science methodologies to real‑world marketing problems. - Deliver actionable insights, predictive models, and AI‑generated content. - Collaborate across data, technology, and business teams. - Follow best‑practice processes, document code and results, and present findings to stakeholders. - Contribute to product development and prototype demonstration. **Key Responsibilities:** - Design and implement predictive / generative features for personalization within Amplify CDP (GCP), including NBO/NBA, dynamic scoring, content generation, offer orchestration, identity reconciliation. - Build and refine segmentation models, churn and affinity scores, geo‑marketing dashboards. - Develop NLP and generative‑AI solutions for consumer comment analysis and product description generation. - Create customer‑journey recommendation engines and substitution models. - Enhance data quality for commodity‑product attributes and product‑feed processes. - Construct marketing‑mix‑modeling frameworks (Bayesian) to quantify contribution of marketing and digital levers. - Prototype and test AI agents for CRM campaign management and quality assessment. - Document methodologies, outputs, and best practices for internal and client use. - Participate in lab meetings, knowledge sharing, and cross‑disciplinary collaborations. **Required Skills:** - Strong programming in Python (pandas, scikit‑learn, PyTorch/TensorFlow). - Experience with cloud platforms, especially Google Cloud Platform (BigQuery, AI Platform). - Familiarity with CDPs (e.g., Amplify) and data‑integration pipelines. - Proficiency in statistical modelling, machine‑learning, and predictive analytics. - Knowledge of NLP techniques and generative‑AI frameworks. - Basics in Bayesian modeling and marketing‑mix‑modeling concepts. - Ability to translate business questions into data‑science solutions. - Good communication skills for reporting to clients and internal stakeholders. - Self‑directed learning and teamwork orientation. **Required Education & Certifications:** - Current enrolment in a Master’s or PhD program in Data Science, Statistics, Computer Science, Applied Mathematics, or a related field. - Coursework or projects in machine learning, natural language processing, AI, or quantitative marketing analytics. - Optional certifications: Google Cloud Certified – Data Engineer, AWS Certified Machine Learning – Specialty, Microsoft Certified: Azure Data Scientist Associate.

Paris, France

Hybrid

26-09-2025

Company Name: Epsilon France
Job Title: Senior Business Analyst Salesforce Service Cloud (F/H/X)
Job Description: **Job title** Senior Business Analyst – Salesforce Service Cloud (F/H/X) **Role Summary** Lead end‑to‑end transformation projects using Salesforce Service Cloud, serving as the primary technical and functional liaison with business stakeholders. Own requirement capture, solution design, configuration, and validation while driving Agile delivery and mentoring a cross‑functional BA/developer squad. **Expectations** - Minimum 7 years experience as a Business Analyst in large‑scale Salesforce implementations or maintenance projects. - Multi‑certified Salesforce professional with extensive functional and technical mastery of Service Cloud and integrated ecosystems (Data Cloud, Agentforce). - Proven track record of delivering complex, multi‑application solutions with strong integration (API, MuleSoft, Talend) and CTI considerations. - Fluency in English; French is a plus but not mandatory. - Hands‑on Agile experience using JIRA/Confluence; ability to manage sprints, backlogs, and risk. **Key Responsibilities** - Serve as the Service Cloud subject‑matter expert for client teams. - Elicit, analyze, and challenge business requirements, translating them into clear, value‑driven user stories and acceptance criteria. - Design process flows, use‑case diagrams, and solution architecture aligned with Salesforce best practices and platform capabilities. - Estimate effort, draft project specifications, and collaborate on overall project plans. - Facilitate Agile ceremonies: sprint planning, backlog grooming, and progress reviews. - Perform core Service Cloud configuration: case management, knowledge base, omni‑channel routing, email‑to‑case, web‑to‑case, flows, and custom objects. - Lead, coach, and coordinate a squad of BAs and developers on configuration and custom development tasks. - Define functional test cases from specifications, oversee testing, and ensure successful user acceptance. - Deliver change management activities: training, documentation, and post‑go‑live support. - Manage sprint backlogs, monitor workload, track risks, and report status to stakeholders. **Required Skills** - Business requirements elicitation & documentation - Process modeling & solution design for Service Cloud - Advanced Salesforce Service Cloud configuration and customization - Integration design (REST/SOAP APIs, MuleSoft, Talend) and CTI connectivity - Agile project delivery (JIRA, Confluence, SCRUM practices) - Leadership, team coaching, and stakeholder communication - English writing and speaking proficiency **Required Education & Certifications** - Bachelor’s or Master’s degree (Bac+4/5) in Commerce, Engineering, Data Marketing, or a related field with a focus on customer relationship or data analytics. - At least three Salesforce certifications, including: * Salesforce Certified Service Cloud Consultant * Salesforce Certified Administrator * Salesforce Certified Platform App Builder - Additional certifications in Data Cloud, Agentforce, or integration technologies are highly desirable.