Wakeo

www.wakeo.co

1 Job

69 Employees

About the Company

Wakeo provides a SaaS platform to bring real-time visibility on B2B multimodal transport flows (sea, air, rail, and road). The solution helps shippers, freight forwarders and carriers improve customer experience, anticipate delays and objectify performance.

Wakeo turns the supply chain from reactive to predictive.

The solution consolidates all transport providers into one digital platform. Using machine learning and advanced in-house algorithms, predictive ETAs are calculated to anticipate and manage by exceptions deviations or delays.

Wakeo notably works for customers like Air Liquide, Gefco, Faurecia or Chryso.

Join us at http://wakeo.co for a new transport experience.

Listed Jobs

Company Name: Wakeo
Job Title: Customer Success Manager - Large Accounts
Job Description: Job Title: Customer Success Manager – Large Accounts Role Summary: Senior Customer Success Manager responsible for onboarding, adoption, retention, and upsell of enterprise SaaS customers in intercontinental transportation visibility. Drives ROI, ensures zero churn, and acts as a trusted advisor and advocate for key accounts. Expatcations: • 6–7 years B2B SaaS customer-facing experience, preferably with enterprise accounts. • Fluent in French and English (additional languages a plus). • Proven track record in customer success or account management. • Strong analytical, organized, and solution-oriented mindset. Key Responsibilities: • Master product features and stay current on supply-chain and transport industry trends. • Oversee post-implementation onboarding of key users. • Define and execute joint success plans and ROI milestones. • Manage multiple large accounts for renewals, adoption, and customer health. • Identify and close upsell and cross‑sell opportunities. • Facilitate Quarterly Business Reviews and represent customer interests to product teams. • Cultivate relationships with decision makers and internal champions. • Partner with marketing to produce success stories. • Collaborate with support to maintain high service levels. Required Skills: • Bilingual: French / English; additional languages desirable. • Deep knowledge of SaaS enterprise solutions. • Experience in customer success or account management of large accounts. • Excellent communication, negotiation, and stakeholder management. • Proactive, strategic thinker who can execute on detail. • Comfortable traveling internationally. • Familiarity with supply‑chain or transportation sectors is a plus. Required Education & Certifications: • Bachelor’s degree or equivalent professional experience.