- Company Name
- hackajob
- Job Title
- Product Operations Manager
- Job Description
-
**Job Title**: Product Operations Manager
**Role Summary**
Design, implement, and scale product operations frameworks, tooling, and governance to accelerate delivery, improve alignment, and enable real‑time decision‑making across a global SaaS product organization.
**Expectations**
- 4+ years in product operations, product management, or delivery operations within high‑growth SaaS or tech environments.
- Proven track record of implementing AI‑enabled product tooling (e.g., Linear Copilot, Notion AI, Productboard AI).
- Strong systems‑thinking ability to create scalable processes that enhance clarity, speed, and collaboration across multiple time zones.
- Excellent written and verbal communication; ability to influence cross‑functional teams.
- Comfortable working in ambiguous, fast‑moving environments and bringing structure to complexity.
**Key Responsibilities**
- Design and roll out scalable product operations processes, cadences, and documentation.
- Manage the end‑to‑end product tooling ecosystem (Jira, Slite, Slack, Linear, Notion, Dovetail, Productboard, etc.).
- Facilitate roadmap visibility, progress tracking, and strategic alignment for product teams worldwide.
- Drive adoption of AI and automation tools to reduce repetitive work and accelerate feedback loops.
- Architect and scale global product workflows covering sprint planning, launch cycles, feedback loops, and retrospectives.
- Standardise templates, playbooks, and best practices to support consistency and rapid scaling.
- Maintain a single source of truth for product planning and portfolio visibility.
- Provide governance and adoption strategies for new tools and processes.
**Required Skills**
- Product operations or product management experience in a high‑growth SaaS context.
- Expertise with product management tools (Jira, Linear, Productboard, Dovetail, Notion, etc.) and collaboration platforms (Slack, Slite).
- Experience deploying AI‑enabled tools and automation in product workflows.
- Systems‑thinking and process‑design capabilities.
- Strong written and verbal communication, with influence across functions and time zones.
- Ability to manage ambiguity and drive structured outcomes.
- Proficiency in data analysis and reporting to surface insights.
**Required Education & Certifications**
- Bachelor’s degree in business, computer science, engineering, or a related field (or equivalent professional experience).
- Certifications in Agile, Scrum, or product management (e.g., Certified Scrum Product Owner, PMI‑ACP) preferred but not mandatory.