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Experts Group International

Experts Group International

www.connectingexperts.com

1 Job

64 Employees

About the Company

Experts Group International (formerly Connecting Experts) is a global recruitment agency with a mission to connect specialist talent across Europe, Asia, and North America. Our goal is to become a global leader in the Technology, CleanTech, and Value Chain industries through our bespoke talent solutions. Over the past nine years, we've built our business around market-specific experts across the EU, Asia, and North America—allowing us to respond faster and more effectively than our competitors and deliver the most highly sought-after candidates within our niche sectors.

Where we Operate

We partner with businesses shaping a safer, cleaner, and more connected world across key global regions—including DACH, the Benelux, Broader Europe, Asia, and North America. With a deep belief in the power of innovation, we specialise in delivering niche, high-impact talent solutions across the Technology, Value Chain, and CleanTech sectors. Our network, built on trust, expertise, and speed, enables us to connect world-changing companies with the experts who drive them forward.

Our Values
At the heart of everything we do is a commitment to creating meaningful impact—for our partners, our candidates, and the world. We work with businesses that are shaping a safer, cleaner, and more connected future, driven by the belief that innovation thrives when the right people are in the right places. Specialising in niche, high-impact talent solutions across Technology, Value Chain, and CleanTech sectors, we are relentless in our pursuit of value, integrity, and long-term success for every relationship we build. With a trusted global network, we connect future focused companies with the people they need to lead the way.
We connect experts, with purpose.

Listed Jobs

Company background Company brand
Company Name
Experts Group International
Job Title
ITSM Developer (Atlassian, JIRA)
Job Description
Job title: ITSM Developer (Atlassian, JIRA) Role Summary: Design, develop, and maintain IT Service Management workflows and automations primarily using Jira, Confluence, and related Atlassian tools. Build and support a hardware failure ticketing system and internal incident response automation platform, collaborating closely with infrastructure teams to create scalable, automation‑first solutions. Expactations: Deliver high‑quality, reusable Jira configurations and integrations that reduce manual effort, improve incident visibility, and support operational KPIs. Continuously iterate on workflows, automation scripts, and dashboards to meet evolving business needs. Key Responsibilities: - Design and implement advanced Jira workflows, custom fields, and automation rules for hardware failure tracking and incident management. - Develop and maintain integrations between Jira and other systems via REST APIs, webhooks, and scripting. - Build dashboards and reporting solutions to provide real‑time insights into incidents, KPIs, and performance metrics. - Collaborate with infrastructure teams to identify automation opportunities and enhance operational workflows. - Document all workflows, automations, and procedures, driving continuous improvement and knowledge sharing. Required Skills: - 5+ years as a Jira/Atlassian administrator with proven workflow and automation development experience. - Proficiency in Python, JavaScript, or Groovy for custom scripting and integration building. - Strong understanding of ITSM frameworks (ITIL) and experience implementing ITSM processes in technical environments. - Experience with REST APIs, webhooks, and integration platforms. - Excellent problem‑solving abilities and a track record of process improvement through automation. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - Atlassian certifications (ACP‑JA, ACP‑JSM) or ITIL Foundation certification (highly desired).
New york, United states
On site
Mid level
07-12-2025