Bilendi

About the Company

Bilendi offers innovative solutions and advanced technologies to collect and manage data across a varied range of transactions (web traffic, point of sale, reviews, etc.). We collect and manage data in two complementary divisions:

* Loyalty Solutions
Bilendi offers omni-channel solutions for collecting and analysing data in order to win new customers and develop brand loyalty. This division incorporates bespoke loyalty programme design and management activities, as well as the Maximiles.com brand (coalition loyalty programme), Tellmewhere (recommendation and footfall generator) and Fabuleos (cashback). Bilendi currently operates customer engagement and loyalty services for over 8 million users across 4 European countries.

* Market Research Solutions
Bilendi is a leading provider of technology, data, and AI solutions for the market research industry. Our mission is to ethically collect and process reliable data from diverse audiences, including consumers, citizens, patients and professionals, enabling researchers to better understand society and helping economic and political stakeholders make informed decisions.
With a team of over 650 experts, Bilendi operates 21 offices across 18 countries, serving more than 4,000 clients worldwide.

Listed Jobs

Company Name

Bilendi

Job Title

Directeur CRM F/H - CDI

Job Description

**Job title** CRM Director (F/M) – Permanent **Role Summary** Lead and optimize the BtoC customer relationship management (CRM) function for a global market research firm. Manage activity, engagement, and growth of highly qualified panels, ensuring member satisfaction and retention through data‑driven marketing campaigns and cross‑functional collaboration. **Expectations** - Extensive BtoC CRM experience (7–8 years) in panels, market research, or agency settings. - Proven track record in analytics, programmatic CRM initiatives, and team leadership. - Strong business acumen, strategic thinking, and ability to influence cross‑functional teams. - Advanced Excel skills; proficiency in data segmentation, LTV, and KPI monitoring. - Fluent in English; Spanish is a plus. - Bachelor’s or Master’s in Marketing, CRM, or related field (Bac+5). **Key Responsibilities** 1. Oversee global panel health: engagement, reactivation, loyalty, churn reduction. 2. Track marketing KPIs (open rate, response rate) and business KPIs (completion, feasibility, quota). 3. Design and execute multi‑channel CRM campaigns to enhance member experience. 4. Partner with acquisition, product, operations, and data teams to shape panel growth strategy. 5. Coach and coordinate local Marketing Managers on campaign execution and performance. 6. Continuously improve the panel member experience to maximize retention. 7. Advise on data‑based panel governance: segmentation, LTV analysis, responsiveness. 8. Lead a cross‑functional team of three pillars: CRM Activation, Quality & Profiling, Data/BI. **Required Skills** - BtoC CRM strategy & execution - Panel management & loyalty program design - Data analysis, segmentation, KPI reporting - Excel (advanced), data visualization, BI tools - Team leadership & cross‑functional collaboration - Strategic planning & project management - Excellent verbal & written communication in English (Spanish advantage) **Required Education & Certifications** - Master’s degree or equivalent (Bac+5) in Marketing, CRM, Business or related discipline. - Professional certifications in CRM, Data Analytics, or Project Management preferred but not mandatory.

Paris, France

Hybrid

Senior

17-11-2025

Company Name

Bilendi

Job Title

Data scientist & IA assistant - STAGE (6 mois) F/H

Job Description

**Job title** Data Scientist & AI Assistant – Internship (6 months) **Role Summary** Support the deployment of AI, particularly generative AI, across a leading European market‑research platform. Work under senior data scientists and cross‑functional teams to design, develop, and benchmark new AI features for an online qualitative research tool. **Expectations** - Execute a full end‑to‑end AI project under supervision. - Deliver functional AI components that enhance moderation, analysis, or participant persona creation. - Contribute to technical documentation, tests, and performance reports. **Key Responsibilities** - Design and implement personas and personalities for the existing AI moderator (BARI). - Translate business problems into data‑science requirements. - Build and fine‑tune generative AI models using TensorFlow, PyTorch, or Scikit‑Learn. - Preprocess and analyze large‑scale datasets, ensuring clean, robust training data. - Collaborate with developers and engineers to integrate models into production environments. - Conduct unit, integration, and validation tests; optimize model accuracy and efficiency. - Produce technical documentation and project status reports in French and English. **Required Skills** - Proficient in Python and machine‑learning libraries (TensorFlow, PyTorch, Scikit‑Learn). - Strong SQL skills and experience handling large data volumes. - Knowledge of AI fundamentals and data‑analysis techniques. - Familiarity with Git and Docker is a plus. - Excellent written and spoken communication in French and English. - Collaborative mindset, proactive initiative, and eagerness to learn. **Required Education & Certifications** - Final‑year internship (stage conventionné) or recent graduate. - Bac +5 (5‑year degree) in Data Science, Computer Science, Mathematics, Statistics, or closely related field, preferably from an engineering school with preparatory classes. - Internship agreement required.

Paris, France

Hybrid

04-12-2025