Lefebvre Dalloz

About the Company

Lefebvre Dalloz, leader de la connaissance juridique et fiscale. En droit, fiscalité, comptabilité et conformité, nous enrichissons la connaissance de nos clients, pour plus de savoir, de compétence et d'efficience. Nos savoir-faire répondent à leurs besoins de contenu et d'agilité, face aux nouveaux défis de leurs métiers et de notre société. Lefebvre Dalloz est une nouvelle marque qui porte une offre globale d’Edition, de Formation et, de Logiciels & Services des marques Editions Francis Lefebvre, Editions Législatives, Dalloz, Francis Lefebvre Formation, ELEGIA, Dalloz Formation, Bärchen et CSP Docendi. Ce regroupement confère à Lefebvre Dalloz une position de leader de la connaissance juridique et fiscale en France. Grâce à la combinaison de ses savoir-faire, Lefebvre Dalloz apporte une réponse globale aux entreprises (DRH, DAF, directeurs juridiques, conformité), aux professions réglementées (notaires, experts comptables, avocats…), au secteur public et aux étudiants. Lefebvre Dalloz est une marque du groupe européen Lefebvre Sarrut qui a réalisé un chiffre d’affaires de 555 millions d’€ en 2023 et compte 2500 collaborateurs. Sa raison d’être est d’activer la connaissance pour une société plus juste, efficace et durable.

Listed Jobs

Company Name

Lefebvre Dalloz

Job Title

Conseiller Commercial Multicanal H/F

Job Description

**Job Title** Multichannel Commercial Advisor **Role Summary** Drive customer acquisition and service for training, digital publishing, and software solutions. Manage multi‑channel inbound inquiries, craft tailored training proposals, and coordinate scheduling while maintaining accurate CRM records and reporting. **Expectations** - Deliver high‑quality customer engagement across email, web, phone, and CRM. - Generate personalized quotes, secure bookings, and ensure timely follow‑ups. - Maintain up‑to‑date customer data and reporting. - Collaborate with sales, training, and support teams to meet client needs. **Key Responsibilities** - Respond to incoming inquiries via email, web forms, and CRM. - Assess client needs and recommend appropriate training or digital solutions. - Process internal and inter‑company training requests. - Prepare customized quotes and propose training dates based on trainer availability. - Conduct framing calls for bespoke training programs. - Update CRM entries, forward details to the sales/operations team, and manage documentation. - Follow up with clients, send reminders, and close sales opportunities. - Handle inbound phone calls when required. - Track and respond to web‑generated quote requests, ensuring rapid, quality follow‑up. - Maintain reporting dashboards and update performance metrics. **Required Skills** - Proven experience in multichannel sales and customer relationship management. - Exceptional written communication; ability to tailor tone per channel. - Proficiency with digital tools, CRM platforms (e.g., Salesforce, HubSpot), and office software. - Strong service orientation, precision, and self‑management. - Analytical mindset and teamwork capability. - Excellent drafting and proposal writing skills. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Sales, or related field (or equivalent professional experience). - CRM or sales‑automation certification is a plus. ---

Courbevoie, France

Hybrid

19-01-2026