DPD France

About the Company

DPD en France fait partie de Geopost, le premier réseau de livraison de colis en Europe. Chez DPD France, nous assurons la prise en charge, le transport, le suivi et la livraison des colis et documents que vous, entreprises françaises ou internationales, nous confiez quotidiennement. Pour assurer nos activités et satisfaire au mieux vos demandes, nous nous appuyons sur un réseau de plus de 80 sites en France et sur plus de 2 700 collaborateurs qui nous permettent de livrer plus de 100 000 entreprises et commerces tous les jours ainsi que les particuliers à domicile ou en relais. Parce que nous savons que pour vous et vos clients, la livraison doit être le plus simple possible et que la proximité est l’une des valeurs fondamentales de notre entreprise, 80 agences et 5 centres de tri s’occupent tous les jours de plus de 400 000 colis qui transitent dans notre réseau.

Listed Jobs

Company Name

DPD France

Job Title

Alternance - Assistant(e) formation H/F

Job Description

**Job Title** Training Assistant (Apprenticeship), M/F **Role Summary** Provide administrative, logistical, and pedagogical support to the HR Development function. Deploy and track the training plan, coordinate with external partners, manage session logistics, aid alternant recruitment, and contribute to instructional design, ultimately taking ownership of regional training activities. **Expectations** - Deliver accurate administrative and financial oversight of training programs. - Optimize partnership relationships with OPCO, training providers, and schools. - Organize training sessions from scheduling to materials preparation. - Support annual alternant recruitment: needs assessment, school liaison, contract preparation, and follow‑up. - Co‑author training modules and participate in cross‑functional HR projects. - Work autonomously on defined regional sectors after initial integration. - Demonstrate initiative, prioritization, and high quality of internal client service. **Key Responsibilities** 1. Track and report administrative and financial status of all training activities. 2. Maintain and enhance relations with OPCO, training providers, educational institutions, and other stakeholders. 3. Arrange training logistics: venue booking, participant registration, welcome protocols, and support materials. 4. Contribute to the annual alternant recruitment campaign: collect requirements, maintain school relationships, set up contracts, and monitor progress. 5. Support instructional design by developing and refining training modules. 6. Participate in transversal HR projects and initiatives. 7. After integration, independently manage assigned regional training sectors. **Required Skills** - Strong organizational and detail‑oriented administrative abilities. - Excellent written and verbal communication. - Proactive with demonstrated ability to prioritize tasks under deadlines. - Collaborative mindset and capacity to propose process improvements. - Advanced proficiency in Microsoft Office, especially Excel (PivotTables, charts). - Focused on meeting internal client needs and ensuring high satisfaction. **Required Education & Certifications** - Current enrolment in a Master‑level (Bac+5) programme in Human Resources, Learning & Development or a related field. - Proven experience in training, learning, or talent development is preferred. ---

Issy-les-moulineaux, France

Hybrid

03-03-2026

Company Name

DPD France

Job Title

CDD - Chargé(e) de service client H/F

Job Description

Job Title Customer Service Officer (CDD) – Client Support H/F Role Summary Provide proactive customer support for DPD France’s network, address information requests, manage complaints, and act as liaison between clients, internal client service teams and operations. Maintain quality standards and ensure timely, effective resolution of client issues, with a focus on key customers and preventive follow‑up. Expectations * Fixed‑term CDD, 6 months * Full‑time 35 h/week (09:00‑12:00 & 14:00‑18:00) * Integration training on company practices and tools. Key Responsibilities * Respond to client and network inquiries via telephone, email, and in‑person. * Manage and resolve customer complaints, coordinating with relevant departments. * Maintain regular contact with key agency clients for preventive support. * Communicate with national and international client‑service teams to deliver fast, accurate responses. * Collaborate with operations to translate client needs into service actions. * Apply quality procedures and monitor case statuses to completion. Required Skills * Strong interpersonal and communication skills (oral & written). * Confident telephone handling; ability to empathise with clients. * Team orientation with problem‑solving mindset. * Proficiency in MS Office (Word, Excel). * Experience with CRM systems is an advantage. Required Education & Certifications * Minimum university degree (Bac +2 or equivalent). * Prior experience in customer service, call center or transport sector preferred.

Rognac, France

On site

03-03-2026