MONEXT

About the Company

Et si vous faisiez du paiement votre ultime étape de séduction ? Simplicité, souplesse, innovation et performance... forgent notre expertise du paiement pour développer votre pouvoir de séduction et de conviction auprès de vos clients. Acteur majeur du paiement électronique en France et en Europe, nous accompagnons les établissements financiers et les commerçants avec des solutions sur-mesure sécurisées depuis plus de 30 ans. Monext sera votre partenaire de référence si, ensemble, nous partageons les mêmes objectifs et valeurs. Notre vocation est de faciliter les transactions de paiements électroniques, avec ou sans carte, que ce soit en point de vente, sur Internet ou sur mobile. Ce que nous exigeons pour nos clients, est ce que vos clients exigent eux-mêmes, la séduction en plus !

Listed Jobs

Company Name

MONEXT

Job Title

Sales Manager - F/H

Job Description

**Job Title** Sales Manager – F/H **Role Summary** Drive the expansion of the client portfolio by prospecting new business, tailoring solutions to client needs, negotiating contracts, and closing deals. Ensure consistent pipeline management and high client satisfaction while reporting performance through CRM tools. **Expectations** * Proven experience in B2B or technology‑based sales (ideally 3–5 years). * Comfort with digital and in‑person prospecting techniques. * Strong negotiation skills and ability to manage end‑to‑end sales cycles. **Key Responsibilities** - Prospect and build a diverse client portfolio across assigned markets. - Analyse customer requirements and design appropriate business solutions. - Draft proposals, negotiate terms, and secure contractual agreements. - Oversee the full sales cycle from opportunity identification to contract signing. - Monitor sales metrics, generate regular reporting using Salesforce or equivalent CRM. - Represent the organization at industry events, networking functions, and client meetings. **Required Skills** - B2B commercial development with demonstrable results. - Expertise in negotiation, both virtual and face‑to‑face. - Proficiency in CRM platforms (Salesforce preferred). - Excellent interpersonal and communication abilities. - Structured, diligent, self‑motivated, and adaptable mindset. - Results‑driven, collaborative, and team‑oriented attitude. **Required Education & Certifications** - Bachelor’s degree or higher in business, engineering, or related field (Bac+5 preferred). - No mandatory certifications; familiarity with sales analytics or CRM training is advantageous.

Aix-en-provence, France

Hybrid

19-01-2026

Company Name

MONEXT

Job Title

Chargé(e) de Support Client / Service Client - CDD - F/H

Job Description

**Job Title:** Customer Support Specialist **Role Summary:** Provide first-level support to clients and partners on payment solutions, ensuring high customer satisfaction through issue resolution and process improvement. **Expectations:** Bachelor’s degree in commerce, client relations, IT, finance, or equivalent; prior experience in customer support, technical support, or fintech. **Key Responsibilities:** - Respond to customer inquiries via ticketing systems (JIRA) for online and in-store payment solutions. - Resolve Level 1 support tickets or escalate to technical teams as needed. - Guide clients on payment solution workflows and ensure issue resolution. - Collaborate with technical writers to enhance support documentation and processes. - Track ticket progress until resolution while maintaining service quality standards. **Required Skills:** - Proficiency in JIRA and digital tools; understanding of payment systems (e-commerce, payment networks) preferred. - Strong written communication, customer service orientation, and analytical problem-solving. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Fluent written and verbal French; English a plus. **Required Education & Certifications:** - Bac+3 or equivalent in commerce, customer service, IT, or finance. - Certifications not specified.

Aix-en-provence, France

Hybrid

29-01-2026

Company Name

MONEXT

Job Title

Chargé(e) de Support Client / Service Client - F/H

Job Description

Job title: Customer Support Specialist – Payments Role Summary: Serve as the primary point of contact for clients and partners, providing first‑line support for Monext’s online and in‑store payment solutions. Diagnose issues, resolve tickets, and collaborate with technical teams to ensure client satisfaction and continuous process improvement. Expectations: Deliver high‑quality, timely responses to support tickets; maintain a strong client satisfaction score; proactively identify and communicate process improvements; coordinate effectively with cross‑functional teams. Key Responsibilities: - Respond to client inquiries through JIRA ticketing system for Monext Online & InStore solutions. - Provide Level‑1 support, troubleshooting basic payment‑related issues. - Analyze, qualify, and, when necessary, escalated tickets to technical teams. - Guide customers in understanding payment workflows and solution features. - Track tickets through resolution, ensuring clear communication and customer satisfaction. - Contribute to continuous improvement of support processes and documentation in partnership with the Technical Writer. Required Skills: - Strong written and verbal communication in French; English advantageous. - Excellent analytical and problem‑solving skills. - Ability to manage multiple inquiries simultaneously with accuracy and organization. - Familiarity with digital tools and ticketing systems; knowledge of JIRA considered a plus. - Proactive, service‑oriented mindset with keen attention to detail. Required Education & Certifications: - Minimum of a Bachelor’s degree (Bac+3) in commerce, customer relations, IT, banking/payments, or an equivalent field. - Prior experience in client support, technical support, or related roles, ideally within fintech, payments, or IT environments. - Understood principles of payment systems, e‑commerce, or card processing (preferred).

Aix-en-provence, France

Hybrid

29-01-2026