Portico

About the Company

Guest services to elevate and inspire

We create outstanding front-of-house experiences, manage meeting and event spaces, build engaging and progressive workplace communities, and even run your cycle parks. We are the market leaders and offer end-to-end guest services solutions, tailored to your requirements.

https://linktr.ee/PorticoPeople

Listed Jobs

Company Name

Portico

Job Title

L&D Specialist

Job Description

**Job title** L&D Specialist **Role Summary** Lead the end‑to‑end learning cycle, designing, delivering, assessing, and evaluating training initiatives to elevate frontline performance. Manage learner support, LMS enquiries, apprenticeship programs, and quarterly development schedules, while driving data‑driven insights for continuous improvement. **Expectations** - Deliver engaging training both face‑to‑face and virtual. - Build and maintain strategic relationships with internal stakeholders, external suppliers, and clients. - Collaborate across all business levels to align learning with organisational goals. - Execute regional travel for training delivery; operate remotely when appropriate. **Key Responsibilities** - Conduct training needs analyses and translate findings into learning objectives. - Design, develop, and update learning content and delivery methods. - Facilitate workshops, seminars, and e‑learning modules. - Assess learner progress, evaluate training effectiveness, and produce monthly impact reports. - Administer and troubleshoot LMS queries and apprenticeship requests. - Plan and roll out quarterly development calendars. - Maintain relationships with training vendors and ensure quality compliance. - Provide responsive support for employee learning inquiries. **Required Skills** - Proven expertise in the full training life cycle. - Strong instructional design, facilitation, and multimedia development skills. - Excellent communication, influencing, and interpersonal abilities. - Project management and multi‑tasking capability. - Proficiency with learning management systems and data analytics tools. - Ability to interpret and present learning metrics. - Adaptability to travel and remote working environments. **Required Education & Certifications** - Bachelor’s degree in Human Resources, Training, Education, or related field preferred. - CIPD qualification or other learning‑specific certification preferred but not essential.

London, United kingdom

Hybrid

23-09-2025

Company Name

Portico

Job Title

Client Support Executive

Job Description

**Job Title** Client Support Executive **Role Summary** Provide frontline client support and administrative assistance at a multinational law firm. Manage reception operations, booking and logistics for meetings and events, and general ad‑hoc tasks via email, phone, and service desk application. **Expectations** - Deliver consistently 5 star customer service. - Demonstrate passion, hard work, ambition, and punctuality. - Maintain high standards of professionalism and hospitality at all times. **Key Responsibilities** - Greet visitors and colleagues, ensuring a welcoming environment. - Create and manage bookings using Condeco. - Coordinate with catering and facility teams for meeting and event needs. - Maintain parking system, prepare name badges, and manage meeting rooms throughout the day. - Respond to email, phone inquiries, and service desk tickets promptly. - Support ad‑hoc administrative tasks and daily office requests. **Required Skills** - Excellent interpersonal and communication skills. - Strong organisational and multitasking abilities. - Proficiency with office software (email, scheduling tools, basic spreadsheet skills). - Polite phone etiquette and professionalism. - Ability to work independently and in a team-oriented environment. **Required Education & Certifications** - Minimum of a secondary school qualification (e.g., GCSEs or equivalent). - No specific degree or certification required. - Prior experience or training in hospitality, administration, or client service is advantageous.

Birmingham, United kingdom

On site

24-11-2025