Portico

About the Company

Guest services to elevate and inspire

We create outstanding front-of-house experiences, manage meeting and event spaces, build engaging and progressive workplace communities, and even run your cycle parks. We are the market leaders and offer end-to-end guest services solutions, tailored to your requirements.

https://linktr.ee/PorticoPeople

Listed Jobs

Company Name

Portico

Job Title

Client Support Executive

Job Description

**Job Title** Client Support Executive **Role Summary** Provide frontline client support and administrative assistance at a multinational law firm. Manage reception operations, booking and logistics for meetings and events, and general ad‑hoc tasks via email, phone, and service desk application. **Expectations** - Deliver consistently 5 star customer service. - Demonstrate passion, hard work, ambition, and punctuality. - Maintain high standards of professionalism and hospitality at all times. **Key Responsibilities** - Greet visitors and colleagues, ensuring a welcoming environment. - Create and manage bookings using Condeco. - Coordinate with catering and facility teams for meeting and event needs. - Maintain parking system, prepare name badges, and manage meeting rooms throughout the day. - Respond to email, phone inquiries, and service desk tickets promptly. - Support ad‑hoc administrative tasks and daily office requests. **Required Skills** - Excellent interpersonal and communication skills. - Strong organisational and multitasking abilities. - Proficiency with office software (email, scheduling tools, basic spreadsheet skills). - Polite phone etiquette and professionalism. - Ability to work independently and in a team-oriented environment. **Required Education & Certifications** - Minimum of a secondary school qualification (e.g., GCSEs or equivalent). - No specific degree or certification required. - Prior experience or training in hospitality, administration, or client service is advantageous.

Birmingham, United kingdom

On site

24-11-2025

Company Name

Portico

Job Title

Welcome Host

Job Description

Job Title: Welcome Host Role Summary: Front‑of‑house professional who ensures a welcoming and efficient visitor experience for a large banking organization, handling inquiries in person, by phone, and via email, while coordinating facility‑related duties. Expactations: - Deliver exceptional customer service at all times. - Maintain a positive, proactive attitude under pressure. - Build rapport with visitors and staff alike. Key Responsibilities: - Greet visitors, answer questions, and direct them appropriately. - Manage visitor inquiries across phone, email, and in‑person channels. - Coordinate front‑of‑house operations and support facilities management tasks. - Maintain accurate visitor logs and records. - Collaborate with security, reception, and other departments to ensure smooth workflow. Required Skills: - Strong interpersonal and communication skills. - Excellent organisational and multitasking abilities. - Ability to work independently and take initiative. - Proficiency in basic office software (e.g., email, spreadsheet). - Customer‑service orientation and problem‑solving capability. Required Education & Certifications: - High school diploma or equivalent (no specific degree required).

London, United kingdom

On site

03-02-2026

Company Name

Portico

Job Title

Front of House Team Leader

Job Description

**Job Title:** Front of House Team Leader **Role Summary:** Lead and supervise a welcome team in a large international banking environment, ensuring exceptional visitor experience and service excellence. Manage shift schedules, coach staff, and drive continuous improvement in client care for visitors, clients, and internal stakeholders. **Expectations:** - Provide proactive, detail‑oriented leadership with a “can‑do” attitude. - Supervise a diverse team, model behavior, and foster development. - Maintain high standards of professionalism and rapport with all stakeholders. - Manage multiple requests and shifting priorities across flexible 7 am–6 pm shifts (Mon‑Fri). - Deliver results within a 9‑month maternity‑cover contract. **Key Responsibilities:** - Oversee daily operations of the front‑of‑house/welcome desk. - Schedule and allocate staff to meet coverage requirements. - Train, mentor, and evaluate team members; address performance issues. - Monitor and improve visitor flow, security check‑in procedures, and service quality. - Handle escalated visitor or client inquiries and resolve issues promptly. - Report on service metrics, attendance, and incident logs to senior management. - Implement change initiatives to enhance efficiency and client satisfaction. **Required Skills:** - Strong verbal and written communication. - Excellent attention to detail and organizational abilities. - Proven supervisory experience in customer‑service or front‑of‑house settings. - Ability to lead a large, diverse team and promote a positive culture. - Proactive problem‑solving, multitasking, and decision‑making under pressure. - Flexible mindset with adaptability to shifting schedules. **Required Education & Certifications:** - Minimum: High school diploma or equivalent; further education preferred. - No specific certifications required; relevant customer‑service or leadership training is advantageous.

Manchester, United kingdom

On site

03-02-2026