RELEX Solutions

About the Company

RELEX Solutions delivers a unified platform for retail, manufacturing, and supply chain planning, enabled by proven AI technology. We help retailers, manufacturers, and consumer goods companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain. Companies like ADUSA, AutoZone, Coles, Circle K, Dollar Tree and Family Dollar, M&S Food, PetSmart, Rituals, The Home Depot, and Systemair trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Learn more at: https://www.relexsolutions.com/customers/

Listed Jobs

Company Name

RELEX Solutions

Job Title

Technical Support Specialist

Job Description

**Job title** Technical Support Specialist **Role Summary** Provide application-level support for a cloud‑based retail and supply‑chain platform. Resolve customer tickets, automate monitoring, document issues, and continuously upskill on diverse technologies. **Expectations** - Handle multiple tickets while meeting SLA targets. - Communicate effectively with customers and internal teams via email, calls, and online meetings. - Self‑directed learning of new application features and technical environments. **Key Responsibilities** - Take ownership of tickets from acknowledgement to resolution. - Use ticketing systems (JIRA preferred, ServiceNow/FreshDesk/Salesforce acceptable). - Write and run SQL queries for reporting and investigation. - Monitor and configure automated alerts for hosted customer environments. - Troubleshoot and resolve technical issues across Windows Server, network services, and application layers. - Document known issues and update the knowledge base. - Shadow senior staff, then independently manage support duties. **Required Skills** - Fluent written and verbal English. - Minimum 2 years Application or IT Support experience. - Proficiency with service‑desk ticket administration. - SQL query writing (data manipulation, reporting). - Advanced Windows Server knowledge (Domain Controller, AD, DNS, Server Manager). - Understanding of ITIL best practices for support. - Basic networking principles. - Strong problem‑solving and software troubleshooting skills. **Required Education & Certifications** - Bachelor’s degree in Business Information Systems, Computer Science or related field. - ITIL Foundation certification (preferable but not mandatory).

Stoke-on-trent, United kingdom

On site

Junior

12-12-2025