Keyloop

www.keyloop.com

2 Jobs

2,303 Employees

About the Company

As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide.

From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey.

Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data.

For more information, please visit www.keyloop.com

Listed Jobs

Company Name: Keyloop
Job Title: Digital Learning Content Developer (Accounts)
Job Description: Job Title: Digital Learning Content Developer (Accounts) Role Summary: Design, develop, and maintain digital learning assets for Keyloop’s accounting domain. Lead the full e‑learning production cycle—including needs analysis, storyboard creation, UI/UX design, content production, quality assurance, and LMS publishing—while ensuring alignment with organizational standards and client expectations. Expactations: - Deliver high‑quality, interactive learning content that meets technical and instructional quality targets. - Maintain up‑to‑date knowledge of accounting standards (SDS Accounts) and emerging learning technologies. - Collaborate with subject‑matter experts, project managers, and cross‑functional teams to integrate learning into broader curricula. - Adhere to Agile/Scrum processes and deliver within agreed timelines. Key Responsibilities: - Conduct needs analysis and design learning solutions using Articulate, SAP EnableNow, Camtasia, and related tools. - Develop storyboards, UI/UX prototypes, and final digital assets for LMS deployment. - Perform rigorous QA and functional testing on all digital learning objects. - Publish and manage content in Keyloop’s learning management system. - Update and enforce digital development standards, and review personal performance. - Provide user support and gather feedback to refine learning experiences. Required Skills: - Proficient with Articulate, SAP EnableNow, Camtasia, LMS systems. - Working knowledge of JavaScript, HTML, translation tools, text‑to‑speech APIs. - Familiarity with Agile/Scrum, Jira, and project coordination. - Strong analytical, time‑management, and organizational capabilities. - Excellent written and verbal communication; ability to build stakeholder relationships. - Innovative, self‑motivated, and able to work independently or within a team. Required Education & Certifications: - No formal academic qualifications required. - Demonstrated experience in e‑learning development and accounting content preferred.

Montreal, Canada

Hybrid

12-10-2025

Company Name: Keyloop
Job Title: Customer Success Manager - Enterprise - (French & Dutch speaking)
Job Description: **Job Title** Customer Success Manager – Enterprise (French & Dutch Speaking) **Role Summary** Drive customer retention, satisfaction and revenue growth for enterprise-level clients of a cloud‑based automotive technology platform. Build senior‑level relationships, champion adoption, and act as the strategic advisor on the customer's roadmap. **Expectations** - Achieve high Net‑Promoter Scores and low churn - Meet or exceed renewal and upsell targets - Deliver measurable business impact through adoption of platform features **Key Responsibilities** 1. Manage a defined portfolio of enterprise accounts, ensuring full renewal and long‑term loyalty. 2. Understand each client’s business challenges and translate them into actionable success plans. 3. Build and maintain relationships with C‑level and senior stakeholders. 4. Work cross‑functionally with Sales, Professional Services, Support and partners to execute growth and retention strategies. 5. Serve as the customer advocate, addressing issues and ensuring a seamless experience across all departments. 6. Present business insights, KPIs and improvement recommendations to senior management. 7. Drive adoption of new features and upsell opportunities, maintaining a clear understanding of the product value proposition. 8. Travel to client sites as required and respond to off‑hours escalations when necessary. **Required Skills** - 3+ years in Customer Success Management, preferably with cloud‑based enterprise software. - Fluency in French and Dutch; ability to communicate in English. - Strong analytical, presentation, negotiation and communication skills. - Ability to explain complex technical concepts in business terms. - Proficient in building executive‑level relationships and influencing stakeholder decisions. - Self‑motivated, independent worker who thrives in a team environment. - Willingness to travel and occasional after‑hours support. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Information Technology or related field (or equivalent experience). - No specific certifications required, though experience with SaaS/CRM platforms is preferred.