Solutions Through Knowledge Contracts Limited

About the Company

Founded in 2003, Solutions Through Knowledge (STK) has quickly developed a UK-wide reputation for offering a highly personalised and professional service to IT professionals – clients and candidates alike.

We are well-known and respected in the industry, not only because of our extensive specialist experience within the IT sector, but also for our proactive approach in finding innovative recruitment solutions for a varied client-base within the UK.

We are good listeners and can therefore respond intelligently to your brief. We like to understand your business, as well as your requirements, to ensure that we provide positive long term recruitment solutions.

Listed Jobs

Company Name

Solutions Through Knowledge Contracts Limited

Job Title

IT Field Service Engineer

Job Description

Job title: IT Field Service Engineer Role Summary: Field‑based IT support professional responsible for installing, maintaining, and troubleshooting desktop, laptop, printer, Wi‑Fi, and interactive audio‑visual equipment for a diverse customer base across Sussex. Expectations: Deliver high‑quality, timely service within agreed SLAs; maintain professional customer interactions; manage asset inventory and documentation; operate a company vehicle and hold a valid full driving licence. Key Responsibilities: - Assemble and configure desktops, laptops, and printers with Windows 11 OS. - Perform onsite repairs on desktops, laptops, printers, access points, and IAV equipment. - Install and hand over new equipment, providing basic user training. - Maintain Wi‑Fi access points, replace printer toner, and support audio‑visual hardware. - Communicate with customers via phone, remote sessions, video conferencing, or email to fulfill equipment requests. - Conduct regular audits, inventory checks, and proper disposal of packaging. - Document all work in accordance with ITIL best practices and quality standards. - Demonstrate proactive, customer‑focused service while taking ownership of tasks. Required Skills: - Experience in 2nd line desktop support, IT field engineering, or technical support. - OR data cabling background with cable pulling, termination, testing, and wireless AP installation, plus desire to transition into IT. - Strong customer service orientation and empathy. - Proactive, self‑motivated, and team‑player with flexible attitude. - Excellent verbal and written communication skills. - Full clean driving licence. Required Education & Certifications: - Minimum secondary education; higher qualifications in IT, networking, or related fields preferred. - Relevant ITIL or equivalent support certifications are an advantage.

Worthing, United kingdom

On site

01-10-2025

Company Name

Solutions Through Knowledge Contracts Limited

Job Title

Senior Network Engineer

Job Description

Knutsford, United kingdom

On site

Senior

14-10-2025